Last Updated on May 26, 2026 by Justin Bryant
Samsara is hiring for a full-time remote Technical Support Specialist role focused on customer support, troubleshooting, and SaaS platform support.
The role pays between $46,112 and $62,000 per year, depending on experience and location.
This is a remote position, but applicants cannot live in certain restricted metro areas and states listed by the company.
What is Samsara?
Samsara is a technology company focused on connected operations and Internet of Things (IoT) solutions for industries like transportation, construction, manufacturing, agriculture, and field services.
Its platform helps companies monitor equipment, vehicles, workflows, safety systems, and operations using cloud software, hardware devices, and connected data tools.
Possible Benefits
Samsara says eligible employees may receive:
• Performance bonuses or variable pay
• Equity opportunities for eligible roles
• Remote work flexibility
• Professional development stipend
• Health benefits
• Parental leave benefits
• Career growth opportunities
Job Highlight: L1 Senior Technical Support
Samsara is seeking a remote Technical Support Specialist to assist customers with technical troubleshooting across its SaaS platform, hardware systems, networking environments, and integrations.
The role involves responding to customer issues by phone and email while working closely with engineering, product, and support teams.
The work environment appears fast-paced and highly technical.
Key Responsibilities
- Provide Technical Support: Serve as the first point of contact for customer technical issues and escalations.
- Troubleshoot Systems: Diagnose problems involving networking, hardware devices, SaaS applications, APIs, cloud systems, and IoT products.
- Collaborate Across Teams: Work with engineering, product, and support departments to resolve customer issues.
- Document Solutions: Create technical documentation, troubleshooting guides, and knowledge base updates.
- Identify Trends: Monitor recurring customer issues and help improve support processes and product performance.
- Support Customers Clearly: Communicate technical information to both technical and non-technical users.
- Mentor Team Members: Help guide and support junior agents when needed.
Qualifications
- Education Requirements: Bachelor’s degree in a technical field preferred, or equivalent practical experience.
- Experience Requirements: At least 3 years of technical support or product support experience, preferably in SaaS, IoT, networking, or cloud environments.
- Technical Skills: Knowledge of networking concepts like TCP/IP, VPNs, DNS, hardware troubleshooting, and cloud systems.
- Communication Skills: Strong written and verbal communication abilities required.
- Problem Solving: Ability to manage multiple technical issues and escalations independently.
- Work Schedule Flexibility: Ability to work nights, weekends, or on-call support when needed.
Preferred Qualifications
Experience with:
• APIs and webhooks
• Python or Bash scripting
• Networking diagnostic tools
• GPS and telematics systems
• Slack and Google Workspace
Additional preferred qualifications include:
• CCNA or AWS certifications
• Spanish, French, or German language skills
Location Restrictions
This remote role is not available to candidates living in:
• Alaska
• California
• Maryland
• Massachusetts
• New Jersey
• New York
• Rhode Island
• Washington, D.C.
The company also excludes several metro areas including:
• Austin
• Boulder
• Chicago
• Dallas
• Denver
• Houston
• Seattle
Pay Range
$46,112 to $62,000 annually
Closing Notes
This appears to be a more advanced technical support role rather than an entry-level customer service position.
The company is looking for candidates with technical troubleshooting experience, networking knowledge, and experience handling escalated support cases.
The role may be a strong fit for people with IT support, SaaS support, networking, cloud systems, or IoT troubleshooting backgrounds who want a fully remote position with long-term growth potential.
