Last Updated on June 18, 2026 by Justin Bryant
Automatiq is hiring a remote Loss Mitigation Agent, Subs and Replacements.
This full-time remote position focuses on order recovery, ticket sourcing, issue resolution, and marketplace communication. The role is ideal for someone who enjoys problem-solving, investigating issues, and working in a fast-paced operational environment.
The pay range is $20 to $24 per hour.
What is Automatiq?
Automatiq is a ticketing technology company that helps businesses automate ticket distribution, pricing, inventory management, and marketplace operations.
The company works within the live event and ticketing industry, helping clients manage ticket sales across multiple marketplaces through technology and automation.
Pay Range
$20 to $24 per hour
Job Highlight: Loss Mitigation Agent, Subs and Replacements
Automatiq is seeking a detail-oriented Loss Mitigation Agent to help prevent ticket order cancellations and marketplace penalties.
The role involves investigating ticket issues, sourcing replacement tickets when problems arise, communicating with marketplaces and sellers, documenting actions taken, and ensuring orders are fulfilled successfully.
This position is heavily focused on troubleshooting, research, documentation, and operational support rather than traditional customer service or sales.
Key Responsibilities
- Source replacement tickets and substitute inventory to prevent order cancellations.
- Work directly with ticket marketplaces and sellers throughout the resolution process.
- Research order issues, review available information, and determine appropriate solutions.
- Maintain accurate records of actions, decisions, and outcomes within company systems.
- Record replacement and substitute ticket transactions for internal reporting purposes.
- Gather supporting information and provide documentation when defending seller claims.
- Work with team members and other departments to determine the best resolution for each situation.
- Complete fulfillment-related tasks accurately and within required timeframes.
Qualifications
- Strong investigative and analytical abilities.
- Professional written and verbal communication with customers, sellers, and marketplace partners.
- Close attention to detail and strong record-keeping skills.
- Comfortable managing multiple priorities and changing situations.
- Able to work with minimal supervision while remaining accountable for results.
- Works well collaboratively while also handling independent responsibilities.
- Comfortable using:
- Google Docs
- Google Drive
- Google Sheets
- Microsoft Excel
- Jira
- Email platforms
- Monday.com
- Intercom
- KPI tracking systems
Who This Job May Be Good For
This position may be a good fit for candidates with backgrounds in:
• Operations support
• Ticketing industry roles
• Order management
• Customer support
• Claims processing
• Loss prevention
• Escalations teams
• Marketplace operations
• Administrative support
The role may also appeal to people who enjoy investigating problems, finding solutions under pressure, and coordinating with multiple parties to resolve issues.
Other Open Positions
Automatiq currently has several additional remote openings, including:
• FP&A Analyst
• Accounts Receivable and Collections Analyst
• Support Operations Analyst
• Loss Mitigation Agent, Subs and Replacements
These roles span finance, operations, customer support, and business functions for candidates with different experience levels.
Closing Notes
This role appears best suited for someone who is highly organized, enjoys solving complex problems, and can remain calm while handling urgent order issues. Success in the position will likely depend on strong attention to detail, communication skills, and the ability to work efficiently across multiple systems at once.
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