Last Updated on May 26, 2026 by Justin Bryant
Circle is hiring for a full-time remote Customer Support Specialist role focused on technical support, troubleshooting, and customer success for its online community platform.
The schedule is Tuesday through Saturday from 10:00 AM to 6:30 PM Pacific Time.
Pay reportedly ranges from $45,000 to $60,000 per year, with possible equity, bonuses, and additional benefits.
What is Circle?
Circle is an online community platform that allows creators, educators, coaches, and businesses to build branded communities with features like discussions, live streams, events, courses, payments, and chat tools.
The company operates as a fully remote international team with employees across more than 30 countries.
Possible Benefits
Circle says eligible employees may receive:
• 35 days of paid time off annually
• Paid sabbatical after 5 years
• Equity opportunities
• Health coverage for employees and families where applicable
• Home office stipend
• Learning and development stipend
• Parental leave
• Annual bonus opportunities
• Fully paid company retreats around the world
• Fully remote work flexibility
Job Highlight: Customer Support
Circle is seeking remote Customer Support Specialists to help customers troubleshoot technical issues, solve platform problems, and support community creators using the platform.
Depending on experience, applicants may be hired as either a Customer Support Specialist or Senior Customer Support Specialist.
The role involves supporting customers across desktop, mobile apps, live streaming tools, payments, notifications, events, and integrations.
Key Responsibilities
- Respond to Support Requests: Manage and prioritize customer issues through email support channels.
- Troubleshoot Technical Problems: Assist users with issues involving browsers, mobile apps, logins, payments, live streams, notifications, and platform tools.
- Support Community Creators: Help creators launch and manage their online communities using Circle’s platform.
- Collaborate Across Teams: Work with engineers, designers, and product teams to resolve complex technical issues.
- Identify Product Trends: Report recurring customer issues and feedback to improve the platform.
- Document and Communicate: Work closely with global teams using Slack, Zendesk, and Notion.
Qualifications
- Experience Requirements: At least 3 years of technical support experience, ideally in SaaS environments.
- Communication Skills: Excellent written and verbal English skills required.
- Technical Skills: Comfortable troubleshooting technical workflows and platform issues.
- Work Style: Ability to work independently in a remote, collaborative startup environment.
- Customer Support Skills: Strong focus on customer satisfaction and problem-solving.
Preferred Qualifications
Experience with:
• Zendesk
• APIs and troubleshooting integrations
• Zapier workflows and automation
• Single Sign-On troubleshooting
• Community or live stream platforms
• Fully remote international teams
Schedule
Full-time remote role
Tuesday through Saturday
10:00 AM to 6:30 PM Pacific Time
Pay Range
$45,000 to $60,000 per year
Closing Notes
This appears to be a mid-level technical customer support role rather than a basic entry-level support position.
The company is looking for candidates with SaaS support experience, strong communication skills, and the ability to troubleshoot technical issues in a fast-moving startup environment.
The role may be especially appealing to people interested in remote-first companies, startup environments, creator tools, or online community platforms.
