Last Updated on October 6, 2026 by Justin Bryant
Instacart is hiring a U.S.-remote Bilingual CX Specialist to support consumers, shoppers, retailers, and advertisers by phone, chat, and email. The official listing pays $17.31-$21.88 per hour, depending on the employee's permanent work location.
This is not a low-interaction or chat-only job. Instacart says live customer contacts may occupy up to 100% of scheduled time, and applicants must speak and write French fluently. The role also requires a high school diploma or equivalent and at least one year in a customer-facing job. The official application was active when checked on October 6, 2026. Greenhouse Job ID: 8257641; requisition: MH168.
What Is Instacart?
Instacart is a grocery technology company that connects customers with retailers and shoppers through its delivery and pickup marketplace. The company also provides advertising and technology services to grocery brands and retailers.
The Customer Experience team helps multiple sides of that marketplace: people placing orders, shoppers completing them, retailers using the system, and advertisers working with Instacart. Because the platform handles orders, accounts, payments, logistics, and time-sensitive delivery problems, support work can involve both emotional customer situations and detailed policy-based investigations.
Instacart describes itself as a Flex First company. This opening is specifically labeled United States – Remote, not merely flexible or hybrid.
Pay and Benefits
Instacart publishes four location-based U.S. pay bands:
- California, New York, Connecticut, and New Jersey: $20.67-$21.88 per hour
- Washington: $19.71-$20.92 per hour
- Oregon, Delaware, Maine, Massachusetts, Maryland, New Hampshire, Rhode Island, Vermont, Washington, D.C., Pennsylvania, Virginia, Colorado, Texas, Illinois, and Hawaii: $19.23-$20.19 per hour
- All other states: $17.31-$18.27 per hour
The job is classified as regular, full-time, and non-exempt. The listing links to Instacart's general benefits information but does not spell out every plan term for this exact position. Applicants should confirm medical coverage, paid time off, holidays, retirement benefits, equipment, training pay, and any location-specific eligibility during the hiring process.
Job Highlight: Bilingual CX Specialist (French)
The specialist handles live contacts from Instacart's consumers, shoppers, retailers, and advertisers. Depending on the queue, those contacts may arrive by phone, chat, or email. The employee follows documented workflows, investigates order and account history, resolves issues inside policy, and escalates unusual cases.
Documentation is also important. Specialists create transfer tickets and case notes so another team can understand what happened and continue the work without making the customer repeat everything. They are expected to identify recurring problems, tooling bugs, unclear policies, and contact spikes, then give supervisors concrete examples.
This can fit someone who likes fast problem-solving and direct customer work. It is a poor fit for anyone seeking quiet back-office work, a fixed Monday-Friday shift, or minimal phone contact.
Key Responsibilities
- Handle live customer contacts by phone, chat, and email
- Help consumers, shoppers, retailers, and advertisers resolve order or account problems
- Follow established workflows, policies, and knowledge-base instructions
- Review order details, account history, and prior interactions
- Resolve routine and complex edge cases or escalate them to the right team
- Create transfer tickets and clear internal case notes
- Identify recurring customer pain points, process gaps, policy ambiguity, and tooling bugs
- Share useful patterns and recommendations with supervisors and operations leaders
- Model support best practices and help peers improve
- Work with AI-assisted support tools while maintaining sound judgment
Qualifications
Instacart lists these minimum qualifications:
- High school diploma or equivalent
- At least one year in a customer-facing role such as support, retail, hospitality, or a call center
- Fluent spoken and written French
- Comfort handling live phone, chat, or email contacts for most of the workday
- Strong written and verbal communication
- Ability to document cases accurately and follow detailed workflows
- Problem-solving skills and emotional resilience with upset customers
- Basic technical ability with browser-based tools, CRM systems, and Google Workspace
- Schedule flexibility for evenings, weekends, and holidays
- Comfort using AI-assisted tools
Contact-center experience, multi-channel support, policy-heavy work, and familiarity with tools such as Salesforce, Genesys/Ujet, or Zendesk are preferred rather than listed as mandatory.
Resume Keywords
Use these terms only when they accurately reflect your experience:
- Bilingual French customer support
- Customer experience
- Phone, chat, and email support
- Live customer contacts
- Case documentation
- Transfer tickets
- Account investigation
- Order issue resolution
- Policy-based workflows
- Escalation management
- CRM software
- Salesforce
- Zendesk
- Contact center
- Google Workspace
- Process improvement
- Trend identification
- AI-assisted support tools
- De-escalation
- Metrics-driven environment
Strong resume bullets can show daily contact volume, customer-satisfaction scores, first-contact resolution, average handle time, quality scores, documentation accuracy, escalations prevented, or process improvements. Do not claim French fluency unless you can support customers in both spoken and written French.
Location and Schedule
The official record says United States – Remote. It does not list excluded states, but the pay depends on permanent work location.
This is a 40-hour-per-week position. Instacart's CX operation runs seven days a week from 7 a.m.-11 p.m. Eastern / 4 a.m.-8 p.m. Pacific. Shift assignments follow business needs, and applicants must be available for evenings, weekends, and holidays.
The posting does not promise a self-selected or fully flexible schedule. Applicants should ask about the assigned shift, consecutive days off, training hours, shift-bid process, overtime expectations, equipment, internet standards, and whether schedules can change after hiring.
Closing Notes
This opening may fit fluent French speakers with at least one year of customer-facing experience who want a full-time remote position with a recognizable company. Retail, hospitality, customer service, call-center, or marketplace-support experience could transfer well when the resume shows problem-solving, documentation, and composure with frustrated customers.
The strongest advantages are the national U.S.-remote label, clear location-based pay, high-school education threshold, one-year experience requirement, regular full-time status, and benefits eligibility language. The biggest catches are the mandatory French fluency, phone/chat/email workload for up to the full scheduled day, performance metrics, seven-day operating window, and required evening, weekend, and holiday flexibility.
The official application was last verified active on October 6, 2026. Greenhouse Job ID: 8257641; requisition: MH168.
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