Last Updated on October 29, 2026 by Justin Bryant
BetterHelp has a remote Billing & Follow-Up Specialist opening for U.S. applicants, with a published base range of $33.00–$38.46 per hour. The work involves resolving insurance claim problems and helping a healthcare billing team collect payments from insurers.
The main catch is experience: this is for someone with at least four years in healthcare, knowledge of claims and payment processes, and exposure to mental health or telehealth clinicians. It also includes occasional travel. This is a specialized healthcare operations opportunity, rather than a general data entry opening.
The official application was active when checked on October 29, 2026. Use job ID 5425770008 to identify the exact listing.
What Is BetterHelp?
BetterHelp provides online therapy services and is part of the Teladoc Health family. This opening supports the company's insurance billing operations. You would be applying for a staff billing role, rather than joining its network as a therapist.
That distinction matters because the qualifications concern healthcare administration and revenue cycle work. The listing does not ask applicants to provide therapy or hold a clinical license. It does expect familiarity with the way providers submit claims and receive payments.
Pay and Benefits
The official posting explicitly lists $33.00–$38.46/hour. This is base compensation; an offer depends on factors including location, experience, education and certifications. The top of the range is not a promised starting rate.
The role is also eligible for a performance bonus. The posting describes health, dental and vision coverage, a 401(k) with an employer match, free therapy and other wellness perks, and hardware or software to support productive work. Benefits remain subject to eligibility and current plan terms.
The compensation section refers to full-time positions, but the posting does not provide a numeric weekly schedule. Confirm the exact employment arrangement, scheduled hours, overtime treatment and benefit eligibility during the hiring process. I would avoid turning the hourly range into a monthly income promise before those details are settled.
Job Highlight: Billing & Follow-Up Specialist
This role helps a newly formed department bill insurance companies and follow up on outstanding claims. A central part of the work is finding out why a claim has stalled and taking the next appropriate step.
For example, a claim may need a correction before the payer can process it, or a payment may differ from the amount expected. The job involves investigating those issues, documenting what happened and coordinating with the people who can resolve them.
It may appeal to an experienced medical biller who wants to continue working in revenue cycle operations remotely. It is less suitable for someone looking for basic typing work without prior healthcare knowledge. Contact with insurance companies is an explicit responsibility, so there is no basis for calling it a no-phone job.
Key Responsibilities
- Review claim follow-up queues and identify items needing correction or payer contact.
- Investigate denials and help move corrected claims toward processing.
- Ask insurance companies about delayed claims or payments and establish next steps.
- Research payment differences and record clear follow-up notes.
- Coordinate handoffs involving denials, cash posting and other billing work.
- Work with related departments, including credentialing and customer success, when their help is needed.
- Identify recurring payer problems and bring useful patterns to leadership.
The practical emphasis is accuracy and follow-through. Sending a claim is only one step; the team also needs a reliable record of what was done and what still needs attention.
Qualifications
BetterHelp asks for a minimum of four years of healthcare experience, preferably in a provider billing and insurance follow-up role. Applicants should understand claim submission, common reasons insurers delay processing, cash posting and reconciliation.
The required list also includes exposure to clinicians providing mental health or telehealth services. General customer service experience alone would not demonstrate all of these qualifications.
The employer wants someone comfortable helping a new department build its operating processes. That makes judgment, collaboration and the ability to work through unclear situations relevant alongside technical billing knowledge.
No college degree or professional license appears in the audited requirements. This does not remove the experience requirement. The application also asks whether you are located in, and can work in, the United States without visa sponsorship for the next five years. Answer that screening question accurately.
Resume Keywords
Useful terms from the posting include healthcare revenue cycle, insurance billing, claim submission, payer follow-up, claim denials, cash posting, reconciliation, payment variances, credentialing, mental health and telehealth.
Use these only where they describe your actual background. A stronger application would explain which healthcare settings and payer types you have supported, how you documented follow-up, and how you helped resolve delayed or denied claims. The application specifically asks about healthcare settings, insurance payers and the geographic scope of previous billing work.
Location and Schedule
The official location is US – Remote. BetterHelp says candidates in any time zone can apply and describes its operating time zone as PST. Confirm the actual working hours and daylight-saving-time handling with the recruiter; the listing does not provide a fixed daily shift.
Remote work includes in-person expectations: travel to the San Jose, California office up to three times per year, plus one company-wide offsite. The company says travel expenses are covered and reasonable accommodations may be available for people with circumstances preventing travel.
Applicants needing a role with no travel should resolve that point early. A detailed training schedule, application deadline and fixed weekly hours are not stated in the audited posting.
Closing Notes
This opening is most relevant to someone who already understands provider billing and insurance collections and wants a remote role with an explicit hourly pay range. The main limitations are the healthcare experience requirement, payer communication and occasional company travel.
The listing was active on October 29, 2026. The Greenhouse job ID is 5425770008, with employer requisition 371. Reopen the official page before applying because the company can change or close the vacancy.
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