Last Updated on December 12, 2022 by Justin Bryant
Here is a work-from-home job you can get at Cars.com with no experience paying $5,000/month!
Customer Support Specialist at Cars.com
Responsibilities include:
- Answering phone calls when customers call in for help
- Develop an expertise in Cars.com services and products and the initiative to take an active role in sharing this knowledge with customers
- Achieve individual and team service level goals
- Track and document all customer inquiries and resolutions in SalesForce.com
- Identify and escalate necessary customer inquiries and issues to Senior Support, Product and Technical Support teams
- Assist with various tasks and inquiries from our customers including dealers and/or consumers and internal customers
- Perform other related duties, as appropriate to further the success of the Customer Support Team and/or Operations Department
- Ability to handle both written and verbal communication in both Spanish and English (if bilingual)
REQUIRED SKILLS
- Customer focused with a positive attitude and the ability to work with non-technical customers and a diverse customer base
- Excellent time management, organizational and prioritization skills
- Demonstrates accountability for issue resolution and customer empathy
- Strong work ethic and enjoys being part of a team
- Strong verbal and written communication skills required
- Able to solve problems quickly and creatively
- Knowledge of the MS Office and Windows required with greater technical aptitude preferred
- Familiarity with online media and tools preferred
- Able to learn quickly and adapt to change
- Uses sound judgement and professionalism
- Ability to work independently and deliver high quality work
- Flexibility to work weekend and/or evening work shifts
REQUIRED EXPERIENCE
- Prior customer service experience or service industries experience preferred
- College degree preferred or minimum of one-year work experience required
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