Last Updated on August 24, 2026 by Justin Bryant
Rover is hiring a full-time remote Social Media Specialist (Trust and Safety) to monitor public conversations, handle escalated customer contacts, research potential risks, and help protect the company's pet care community.
This is not a marketing, content creation, or social media manager position. It sits within Rover's Trust and Safety organization and is best suited to someone with experience handling sensitive customer situations through public social channels, email, messaging, or other written platforms.
The listed work is largely written and research based. However, Rover does not describe the role as completely phone free, and phone support experience is listed as a bonus qualification. It is safest to classify this as a job with little or no regular phone work apparent, not a guaranteed no-phone job.
Applicants must live in Florida, Georgia, Idaho, Michigan, North Carolina, Texas, or Washington. Evening, weekend, and holiday availability is required. The official Rover application was active when checked on August 24, 2026. Lever job ID: fda6e912-02c1-4bd8-9fde-6df2905be5b5.
What Is Rover?
Rover operates an online marketplace that connects pet owners with pet sitters and dog walkers. Customers use the platform to find services such as boarding, house sitting, dog walking, drop-in visits, and doggy day care.
The Trust and Safety team helps address situations that could affect customers, care providers, pets, or Rover's reputation. This opening combines social media monitoring with escalated customer support and open source research.
Because the role involves sensitive incidents and public conversations, applicants should be comfortable protecting confidential information, making careful judgment calls, and communicating professionally when emotions are high.
Pay and Benefits
Rover gives an official first-year hourly range of $28.33 to $36.51 for employees located in Washington outside the greater Seattle area. The listing does not provide a national pay range for the other eligible states, so that Washington figure should not be presented as guaranteed pay everywhere.
Rover lists benefits that may include:
- Medical, dental, and vision coverage
- A 401(k) plan with company match
- Flexible paid time off
- Paid holidays
- Long-term incentive compensation
- Mental health and wellness resources
- Pet-related benefits
- Up to $1,000 toward adopting an employee's first pet
Eligibility, plan details, and compensation can vary by location and employment terms. Applicants outside the stated Washington pay area should ask the recruiter for the range that applies to their location.
Job Highlight: Social Media Specialist (Trust and Safety)
The specialist monitors and responds to customer conversations involving safety, risk, or other sensitive concerns. That includes reviewing public posts, identifying developing issues, documenting useful trends, and helping the company respond consistently across social media and messaging channels.
The person also conducts open source research to help evaluate potential partnership or reputation risks. This can involve reviewing publicly available information, summarizing findings, and building clear risk profiles for internal stakeholders.
Another important part of the job is Voice of Customer reporting. The specialist looks for recurring themes in social conversations and escalated contacts, then turns those observations into reports that can help Rover improve policies, services, and customer experiences.
Key Responsibilities
- Monitor social media conversations for customer, safety, and reputation issues.
- Respond to escalated contacts through social media, email, and messaging platforms.
- Moderate public or community content according to company policies.
- Identify emerging trends and prepare Voice of Customer reports.
- Research public information and create partnership risk profiles.
- Document findings and share useful context with internal teams.
- Protect confidential customer and company information.
- Educate customers about safety expectations and available resources.
- Participate in team meetings and cross-functional projects.
- Work evenings, weekends, and holidays when scheduled.
Qualifications
Rover asks for experience that is more specialized than the title may initially suggest. The main qualifications include:
- Experience managing brand social channels with at least 100,000 followers
- Experience using a social media management platform such as Sprinklr or Sprout Social
- Three or more years of customer-facing escalation experience
- Two or more years of customer-facing social media or public communications experience
- Strong written and verbal English communication
- A bachelor's degree in communications, public relations, or a related field, or equivalent practical experience
- Sound judgment when handling sensitive or high-risk situations
- Ability to organize research and explain findings clearly
Bonus qualifications include experience with Zendesk or another customer relationship management system, open source intelligence research, social media projects, and customer support through phone, email, or chat. Previous experience as a Rover customer or care provider may also help.
This is not an entry level or no experience job. It is a better match for someone coming from social media customer care, community moderation, executive escalations, trust and safety, brand reputation, or online risk research.
Resume Keywords
Use these phrases only when they accurately describe your background:
- Trust and safety
- Social media customer care
- Customer escalations
- Social listening
- Content moderation
- Voice of Customer reporting
- Brand reputation
- Open source research
- Risk assessment
- Sprinklr
- Sprout Social
- Zendesk
- Email support
- Messaging support
- Public communications
- Sensitive incident response
Strong applications should include measurable examples. Mention the size of the social accounts you supported, typical contact volume, response time expectations, difficult escalations resolved, reporting produced, and tools used.
Location and Schedule
The role is remote, but it is not open nationwide. Applicants must currently reside in one of these states:
- Florida
- Georgia
- Idaho
- Michigan
- North Carolina
- Texas
- Washington
Rover also requires availability for evenings, weekends, and holidays. The posting does not list one fixed shift, a training schedule, or a closing date. Applicants should confirm the expected working hours during the interview process.
Closing Notes
This Rover opening has a strong combination of brand recognition, remote work, benefits, and duties centered on writing, social monitoring, and research. It may especially appeal to people who have handled difficult customer situations through large brand accounts and want to move into trust and safety work.
The main limitations are the seven-state hiring area, nontraditional schedule, degree or equivalent experience standard, and several years of specialized social media and escalation experience. It should not be promoted as ordinary social media marketing, entry level work, or guaranteed phone-free employment.
The official listing does not show a closing date. Lever job ID: fda6e912-02c1-4bd8-9fde-6df2905be5b5. Last checked: August 24, 2026.
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