Last Updated on August 24, 2026 by Justin Bryant
Canvas Medical is hiring a fully remote Customer Operations Coordinator, Support to handle account requests, organize incoming support tickets, and assist healthcare customers through written channels.
The company calls this a developing-level role and says it is ideal for someone early in a technical support career. Applicants need at least one year in support, operations, or another customer-facing position. Prior healthcare experience is helpful but not required.
The official description lists tickets arriving through Slack, email, and web forms. It does not list an inbound phone queue or routine calling duties. That makes this a strong lead for people seeking written support with little or no regular phone work apparent, but the employer does not promise that calls or meetings will never occur.
The position is full-time, fully remote, and pays $65,000 to $80,000 per year. The official Canvas Medical application was active when checked on August 24, 2026. Ashby job ID: 9fa7e1bb-6ba3-4b8d-b6f7-d177b7bf8fc5.
What Is Canvas Medical?
Canvas Medical develops an electronic medical record platform designed for healthcare automation. Its software helps clinicians and developers manage information, configure workflows, connect systems, and build tools around patient care.
The Customer Operations Coordinator joins the Support team. This person handles the routine account and ticket work that keeps customer practices running while learning the Canvas platform, healthcare workflows, and technical concepts needed for more advanced support.
The role has a useful growth path for someone who already has basic support or operations experience but wants to develop technical skills. Canvas specifically mentions learning SQL, REST APIs, log analysis, electronic medical record workflows, FHIR basics, and the company's plugin software development kit.
Pay and Benefits
Canvas Medical lists a salary range of $65,000 to $80,000 per year. The posting does not explain where a new hire is likely to fall within the range or whether location changes the offer.
The listed benefits include:
- Competitive salary and an equity package
- Health insurance, including an option with 100% family coverage
- A 401(k) plan
- 12 weeks of paid maternity or paternity leave
- Flexible or unlimited paid time off
- A home office stipend
The official listing does not state the amount of the home office stipend, retirement match details, waiting periods, or every eligibility condition. Applicants should confirm the complete benefits package before accepting an offer.
Job Highlight: Customer Operations Coordinator, Support
This is a front-line operations and ticket triage role. The coordinator handles routine account unlocks, creates or updates staff access, changes permissions, and verifies data using read-only database queries.
Incoming requests arrive through Slack, email, and web forms. The coordinator categorizes each ticket, sets the correct priority, records accurate metadata, follows established runbooks, and routes difficult technical cases to senior specialists with a clear summary of what has already been checked.
Customer writing is a daily responsibility. The employee responds to straightforward questions, explains next steps, sets realistic expectations, and makes sure customers do not have to repeat information after an escalation.
This is not passive data entry. It combines written customer support, precise account administration, ticket documentation, basic technical investigation, and ongoing product learning.
Key Responsibilities
- Complete account unlocks, staff provisioning, and permission changes.
- Process routine account requests accurately and efficiently.
- Use read-only queries to verify customer data.
- Triage tickets received through Slack, email, and web forms.
- Categorize requests by urgency and business impact.
- Maintain accurate tags, priorities, customer information, and ticket status.
- Follow established runbooks for common support situations.
- Route complex issues to senior specialists with useful context.
- Respond to straightforward customer questions in clear written language.
- Learn the Canvas electronic medical record platform and clinical workflows.
- Build familiarity with SQL, REST APIs, FHIR, logs, and technical documentation.
- Look for opportunities to improve repetitive processes.
Qualifications
Canvas Medical asks for:
- One or more years in support, operations, or a customer-facing role
- Experience managing several tasks at the same time
- Strong attention to detail
- Comfort working in ticketing systems and following established processes
- Basic familiarity with web applications and software as a service platforms
- Willingness to learn SQL, REST APIs, and log analysis tools
- Ability to learn from technical documentation independently
- Strong written communication
- Reliable follow-through and good prioritization
- Interest in healthcare technology
Previous work in a technical environment is preferred, but not mandatory. Experience with healthcare, electronic medical record systems, clinical terminology, or healthcare billing is also a plus rather than a stated requirement.
The listing does not include a college degree among the required qualifications. It also does not say that no experience is needed. The accurate positioning is early career or lower experience, with at least one year of relevant work.
What Success Looks Like
Canvas says that within the first 90 days, the successful hire should be able to handle account operations independently, triage incoming tickets accurately, navigate the platform, explain basic workflows, and begin running simple SQL verification queries with guidance.
That gives applicants a helpful picture of the learning curve. Someone does not need to arrive as a senior technical support specialist, but they should be comfortable learning software, following documented procedures, and asking clear questions when something is unfamiliar.
Resume Keywords
Use these phrases only when they accurately reflect your experience:
- Ticket triage
- Email support
- Slack support
- Account administration
- User provisioning
- Permission management
- Ticketing systems
- Written customer communication
- Escalation documentation
- Software as a service support
- Technical documentation
- Process accuracy
- Electronic medical records
- SQL basics
- REST APIs
- Healthcare technology
Good resume bullets can mention average ticket volume, accuracy rates, account changes completed, response time goals, process improvements, and examples of learning a new software system quickly.
Location and Schedule
The official Ashby record lists the position as Fully Remote and full-time. It does not list state restrictions, required working hours, or a closing date in the public description.
Because the posting does not spell out country eligibility or work authorization requirements, applicants should confirm that Canvas Medical can employ them in their location. They should also ask about core working hours, equipment, internet requirements, and whether the home office stipend covers a computer.
Closing Notes
This is one of the more appealing early career remote support openings available today. It offers a $65,000-$80,000 salary, benefits, a home office stipend, daily written communication, and a chance to build technical healthcare software skills without requiring previous healthcare experience or a college degree.
The main catches are the one-year experience requirement, the need to learn technical concepts, the precision required when changing healthcare customer accounts, and the lack of public details about geographic eligibility and work hours. It should not be described as no experience, simple data entry, or guaranteed phone-free work.
The official listing does not show a closing date. Ashby job ID: 9fa7e1bb-6ba3-4b8d-b6f7-d177b7bf8fc5. Last checked: August 24, 2026.
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