Last Updated on August 21, 2026 by Justin Bryant
PushPress is hiring a full-time remote Customer Support Specialist to assist gym owners through live written support. The listed duties center on incoming Intercom chats, conversation triage, written troubleshooting, queue management, and documented escalations.
This is a strong lead for people seeking customer support with little regular phone work. The job description does not list a phone queue or inbound and outbound calls, and the application specifically asks about experience providing live written support through Intercom, Zendesk, chat, or email. PushPress does not guarantee a completely phone-free job, however, and its broader support model can include scheduled video calls.
Applicants need 1-2+ years of experience in customer support, customer success, or a client-facing software role. Pacific Time availability is required. PushPress says it is prioritizing Pacific Time applicants but excludes Washington, California, New York, and international locations. The official application was active when checked on August 21, 2026. Lever job ID: 2ac0d375-8ec1-4312-88a9-b0f2011a2724.
What Is PushPress?
PushPress develops software for boutique gyms and fitness businesses. Its products help gym owners manage memberships, billing, classes, staff, websites, communications, and business reporting.
The company says more than 5,000 gyms and 500,000 members use its platform and that it processes approximately $1 billion annually. PushPress is a Series B company backed by Altos Ventures, StepStone, and Mucker Capital.
The Customer Support Specialist joins the company's Core support queue. Gym owners contact this team when a feature is confusing, something is not working as expected, or they need help solving an operational problem.
Pay and Benefits
The official PushPress listing does not disclose an hourly rate or salary. Its application asks candidates to enter their compensation expectations. Third-party estimates should not be presented as guaranteed pay.
PushPress lists the following benefits and perks:
- Equity incentive plan
- Flexible paid time off and public holidays
- Medical, dental, and vision coverage
- Company sponsored 401(k) with a match
- Life insurance
- Maternity and paternity leave
- Work from home stipend
- Wellness stipend
The listing does not explain premiums, dependent coverage, vesting, the size of the retirement match, or the amounts of the stipends. Applicants should confirm those details and the salary range before moving far into the hiring process.
Job Highlight: Customer Support Specialist
This role owns conversations in the PushPress Core support queue. The specialist responds to incoming chats, determines whether an issue can be resolved directly, escalates more complicated problems with complete context, and follows up on pending conversations.
Accuracy matters as much as speed. The support specialist must keep the queue organized, meet response time standards, learn product updates, and make sure written answers reflect the current software. The person also reviews support articles, macros, and automated bot responses for outdated or inaccurate information.
The official job duties strongly support a little or no regular phone work apparent classification. They focus on written chats, and PushPress's public help materials direct customers toward chat and email. Some customers can schedule video support calls, and the job lists Zoom familiarity as helpful, so occasional voice or video interaction remains possible.
Key Responsibilities
- Respond to incoming customer chats in Intercom quickly and accurately.
- Triage each conversation and decide whether to resolve or escalate it.
- Follow up on snoozed and pending conversations.
- Maintain queue organization and response time standards.
- Troubleshoot customer problems without always having a complete playbook.
- Review support articles, macros, and bot responses for accuracy.
- Stay current on product updates and software releases.
- Identify recurring support issues and report useful patterns to the Support Lead.
- Hand off escalations with enough context that customers do not have to repeat themselves.
- Collaborate with Level 1 and Level 2 support teammates.
Qualifications
PushPress asks for:
- 1-2+ years in customer support, customer success, or a client-facing SaaS role
- Fast, clear written communication under time pressure
- Strong troubleshooting and independent problem solving
- Accuracy while handling a busy conversation queue
- Accountability for a conversation from opening through closure
- Comfort learning new software quickly
- Pacific Time availability
- Comfort using artificial intelligence to automate parts of a daily workflow
Experience in a chat-first support environment is preferred. Experience with Intercom, Zendesk, Zoom, Slack, gym management software, or the fitness industry may also help.
The listing does not include a college degree among the required qualifications. It does not describe the job as requiring no experience, so it should not be promoted as a no experience job.
The application requires candidates to explain a specific artificial intelligence workflow they use regularly. It also asks about live written support experience and average daily ticket or chat volume. Applicants should prepare concrete answers rather than relying only on general customer service claims.
Resume Keywords
Use these phrases only when they accurately reflect your experience:
- Live written customer support
- Chat support
- Intercom
- Zendesk
- Email support
- SaaS customer support
- Queue management
- Conversation triage
- Technical troubleshooting
- Escalation documentation
- Support articles and macros
- Response time standards
- Customer success
- Issue ownership
- Product updates
- Artificial intelligence workflows
- Pacific Time availability
Quantify your work where possible. Mention average chat or ticket volume, response times, customer satisfaction results, difficult issues resolved, and tools used to document escalations.
Location and Schedule
The official Lever listing labels the position remote and located in the USA. Pacific Time availability is required, and PushPress says it is prioritizing applicants in that time zone.
The company explicitly excludes applicants in Washington, California, New York, and international locations. Someone living in Pacific Time is not automatically eligible if they live in one of the excluded states.
PushPress lists Sunday through Thursday as the ideal availability. The application asks whether candidates would be willing to work that schedule if needed. The posting does not provide exact shift hours, weekly hours beyond full-time status, overtime expectations, or training hours.
A work-from-home stipend is listed, but the employer does not say whether it provides a computer or other equipment. Minimum internet requirements are also not specified.
Closing Notes
This position is best for someone with at least one to two years of software customer support experience who communicates quickly in writing and wants to focus on live chat rather than a traditional phone queue. The benefits, equity, paid time off, and home office and wellness stipends strengthen the offer.
The biggest catches are the undisclosed pay, Pacific Time requirement, state exclusions, possible Sunday schedule, experience requirement, and detailed artificial intelligence screening question. It also should not be advertised as guaranteed phone-free work because occasional Zoom or scheduled video support may occur.
The posting does not show a closing date. Lever job ID: 2ac0d375-8ec1-4312-88a9-b0f2011a2724. Last checked: August 21, 2026.
Note: If the “Apply Here” link no longer works, the job may have been filled. Subscribe below to be notified of future remote jobs.