Last Updated on August 20, 2026 by Justin Bryant
SmarterDx is hiring a part-time Client Support Analyst I to help healthcare-technology users through email, chat, and ticket-based support. The position is remote within the United States, pays $34.62 per hour, and is limited to no more than 25 hours per week.
The listed duties do not name inbound or outbound calls, making this a strong lead for people seeking written customer support with little regular phone work. However, SmarterDx does not explicitly promise a zero-phone position, so applicants should confirm communication channels before accepting an offer.
This is also not an entry-level support job. The description asks for three to five years of experience, while a required application question asks whether candidates have at least five years. The official application was active when checked on August 20, 2026. Greenhouse job ID: 5193736007.
What Is SmarterDx?
SmarterDx is a healthcare-technology company that uses clinical artificial intelligence to analyze health-record data. Its software helps hospitals find documentation and coding opportunities that can affect revenue, quality measurements, and insurance denials.
The Client Support Analyst is the initial contact for end users who encounter technical or workflow issues in the company's application. Because the product operates in a specialized healthcare setting, SmarterDx wants support professionals who can investigate problems independently and understand at least two relevant technical or clinical areas.
Pay and Benefits
SmarterDx lists an hourly rate of $34.62. At the stated maximum of 25 hours per week, that would equal up to approximately $865.50 before taxes in a full 25-hour week, but the employer does not guarantee that every week will reach the maximum.
The role-specific compensation paragraph says this part-time position is eligible for:
- Participation in the company's 401(k) plan
- Accrued paid time off, with up to 15 days accrued per year
That same paragraph says this role is not eligible for other standard employee benefits. A separate generic benefits section lists medical, dental, vision, parental leave, unlimited PTO, holidays, and a 401(k) match, but that broader language conflicts with the role-specific limitation.
Applicants should rely cautiously on the narrower role-specific paragraph and ask SmarterDx to confirm exactly which benefits apply to this part-time opening. Do not assume health insurance, unlimited PTO, paid holidays, parental leave, or the listed match applies unless the recruiter confirms it in writing.
Job Highlight: Client Support Analyst I
This role is for a support professional who can own a customer issue from the first message through resolution. The analyst reviews the problem, checks internal documentation and older tickets, distinguishes user mistakes from system-level problems, and either resolves the issue or sends a well-documented escalation to the right team.
Written communication is central. The duties specifically list support by email and chat, and the application asks candidates to describe experience communicating directly with customers by email or through a ticketing platform. Jira, Zendesk, Slack, Salesforce, and SQL all appear in the qualifications or preferred-skills sections.
No phone or call duties appear in the public responsibilities. That supports a cautious little/no regular phone work apparent classification, not a guarantee of no meetings, calls, or future phone assignments.
Key Responsibilities
- Respond to end-user questions through email, chat, and written support channels.
- Investigate technical and workflow problems from intake through resolution.
- Separate user errors from potential system issues.
- Search documentation, historical tickets, product knowledge, and available troubleshooting tools.
- Explain technical concepts clearly to non-technical customers.
- Keep clients and internal stakeholders updated while a ticket is active.
- Document attempted fixes, findings, and remaining blockers before escalating.
- Balance several active customer issues without losing ownership or momentum.
- Learn product updates and use them to provide accurate support.
Qualifications
The body of the posting requests three to five years in technical support or client service, preferably in healthcare technology or software-as-a-service. However, the application asks candidates to confirm at least five years in customer-facing support, customer success, operations, or technical support. Because that screening question is required, applicants should assume five years may be the practical threshold.
Candidates also need strong experience in at least two of these areas:
- Technical troubleshooting and problem-solving
- Clinical documentation improvement processes
- Healthcare information systems or electronic medical records
SmarterDx also seeks experience with Jira, Zendesk, or another ticketing system; familiarity with Slack; excellent written communication; time-management skills; attention to detail; and the judgment to solve ambiguous problems independently.
Experience with electronic medical records, healthcare applications, medical terminology, hospital workflows, Salesforce, or SQL is preferred. The posting does not list a college-degree requirement.
The company cannot provide sponsorship for a new employment-based visa status. A background check is required after an accepted offer.
Resume Keywords
Use relevant terms only when they truthfully match your background:
- Email support
- Chat support
- Ticket management
- Technical troubleshooting
- B2B SaaS
- Healthcare technology
- Electronic medical records
- Clinical documentation improvement
- Jira
- Zendesk
- Slack
- Salesforce
- SQL
- Written customer communication
- Root-cause investigation
- Escalation documentation
- Issue ownership
- Workflow support
Use examples to demonstrate these skills. A concise story showing how you investigated a difficult ticket, documented your work, communicated updates, and reached a resolution will usually be stronger than keywords alone.
Location and Schedule
The job is remote, but applicants must currently reside in the United States. SmarterDx says it is a remote-first company, yet this particular opening is not presented as worldwide work.
Hours are part-time and capped at 25 per week. The page contains an important schedule conflict. The role description gives two options: 8:00 AM-12:00 PM ET or 5:00 PM-12:00 AM ET. The required application question instead says 8:00 AM-12:00 PM or 5:00 PM-9:00 PM ET.
Those evening windows differ by three hours. Applicants should not assume which one is correct; confirm the expected shift and weekly hours with SmarterDx before reorganizing another job, school schedule, or caregiving commitment.
The listing does not say whether equipment is supplied or whether employees must use their own computers. It also does not state minimum internet specifications.
Closing Notes
This is best suited to an experienced support professional who wants a part-time remote schedule, prefers written customer communication, and has a combination of technical-troubleshooting and healthcare-systems knowledge. The $34.62 hourly rate and email/chat emphasis are the strongest attractions.
The main catches are the five-year screening question, specialized healthcare or technical background, unresolved evening-shift conflict, narrow role-specific benefits, U.S.-residency rule, lack of new visa sponsorship, and background check. It should not be labeled entry-level, no-experience, or guaranteed no-phone work.
The posting does not show a closing date. Greenhouse job ID: 5193736007. Last checked: August 20, 2026.
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