Last Updated on August 20, 2026 by Justin Bryant

Humana is hiring a full-time UM Administration Coordinator to provide non-clinical administrative support for utilization management work. The position is posted as Remote Nationwide, pays $39,000-$49,400 per year, and has a 40-hour workweek.

This may appeal to people with administrative or technical support experience who are comfortable processing records, following established procedures, and working in multiple computer applications. The public qualifications do not require a college degree, medical license, or a specific number of years of experience.

However, this should not be treated as a no-phone or pure data entry job. Humana describes the broader work as including customer support, prefers telephone experience, and says it will provide appropriate telephone equipment. The official application was active when checked on August 20, 2026. Requisition: R-426484.

What Is Humana?

Humana is a large U.S. healthcare company that offers health insurance services and healthcare services through businesses including CenterWell. Its customers and members include people covered through Medicare, Medicaid, military programs, employer plans, and individual plans.

This particular opening is listed under Humana Pharmacy Solutions. It supports utilization management, the process health plans use to review whether requested care and services meet coverage and clinical guidelines. The coordinator's role is administrative rather than clinical: following workflows, keeping records accurate, and helping the operational team move cases through the process.

Pay and Benefits

Humana lists a starting base pay range of $39,000-$49,400 per year for full-time employment at 40 hours per week. Actual pay can vary with location, relevant skills, experience, education, and certifications.

The employer describes benefits that may include:

  • Medical, dental, and vision coverage
  • A 401(k) retirement savings plan
  • Paid time off, company holidays, and personal holidays
  • Paid parental and caregiver leave
  • Short-term and long-term disability coverage
  • Life insurance
  • Other whole person well-being programs

Candidates should confirm plan costs, waiting periods, and their individual eligibility in the official offer documents.

Job Highlight: UM Administration Coordinator

The coordinator helps Humana's utilization management operation remain accurate, timely, and compliant. Rather than making clinical decisions, this person completes routine administrative, clerical, operational, customer support, and computational tasks within defined processes.

Day-to-day work centers on maintaining records, completing assigned tasks within deadlines, meeting productivity and quality expectations, and escalating cases that fall outside established guidelines. The role operates under close supervision, making it potentially more accessible than many healthcare jobs that require licenses or advanced clinical experience.

There is still a customer service component. Humana lists verbal communication among the required skills and prefers previous contact center or related customer service experience, with telephone experience desired. Applicants should expect that phone work may be part of the position and ask the recruiter how much of a normal shift involves calls.

Key Responsibilities

  • Provide administrative support for utilization-management policies, procedures, and operations.
  • Help process activities intended to connect members with appropriate care and services.
  • Complete assigned work according to established guidelines and timeframes.
  • Maintain accurate records and documentation.
  • Meet departmental quality, productivity, timeliness, and compliance standards.
  • Prioritize competing tasks and work across multiple computer applications.
  • Escalate situations that cannot be resolved through established procedures.
  • Collaborate with internal teams on operational goals.
  • Protect members' private health information while working from home.

Qualifications

Humana's required qualifications include:

  • Administrative or technical support experience
  • Excellent written and verbal communication
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • The ability to manage competing priorities and several applications at once
  • An interest in improving consumer experiences

Preferred qualifications include contact center or customer service experience, telephone experience, healthcare experience, a high school diploma, and prior work-from-home experience. Familiarity with electronic medical records, documentation systems, medical terminology, ICD-10 codes, utilization review, or prior authorization may also help.

The official listing does not state a minimum number of years of experience and does not put a college degree among the required qualifications. A high school diploma appears in the preferred—not required—section. Applicants still need to show relevant administrative or technical-support experience.

Humana says it will use HireVue interviewing technology during the hiring process. Candidates should be prepared for that step rather than assuming every interview will be a live recruiter call.

Resume Keywords

Use these terms only where they accurately reflect your experience:

  • Administrative support
  • Technical support
  • Utilization management
  • Records and documentation
  • Data accuracy
  • Quality and productivity standards
  • Customer support
  • Healthcare operations
  • Electronic medical records
  • Medical terminology
  • ICD-10
  • Prior authorization
  • Computer navigation
  • Typing
  • HIPAA and protected health information
  • Escalation procedures
  • Time management

Strong applications should connect these terms to evidence. For example, explain how you maintained accurate records, handled competing deadlines, protected confidential data, or followed a detailed process in a previous role.

Location and Schedule

The official Workday listing labels the job Remote Nationwide with a Remote US requisition location. It is full-time and scheduled for 40 hours per week. The public description does not state a specific daily shift or time zone, so applicants should confirm working hours during the interview process.

Home-based employees must supply internet service with at least 25 Mbps download and 10 Mbps upload. A wired cable or DSL connection is suggested. Satellite, cellular, and microwave internet may be used only with leadership approval.

Humana provides telephone equipment appropriate for the job. Employees must also have a dedicated workspace without ongoing interruptions to protect private member and HIPAA information. California, Illinois, Montana, and South Dakota home employees receive a biweekly payment toward internet expense.

Although the position is remote, occasional travel to Humana offices for meetings or training may be required. The listing does not quantify how often.

Closing Notes

This role is a good potential match for someone with administrative or technical support experience who wants a structured healthcare position and can work accurately within established procedures. The nationwide remote designation, disclosed salary, benefits, and absence of a stated college-degree requirement make it broadly appealing.

The biggest catches are the likely telephone component, 40-hour schedule, strict home-office and internet requirements, possible travel, and the need to work with protected health information. It is not advertised as an entry-level, no-experience, or no-phone job.

Humana posted the opening on August 17, 2026. The listing does not show a closing date, so it could be removed after enough applications are received. Official requisition: R-426484. Last checked: August 20, 2026.

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