Last Updated on August 21, 2026 by Justin Bryant
Capital One is hiring a full-time remote Dining Specialist, Principal Coordinator for Velocity Black, its digital concierge business. Capital One lists a salary of $56,800-$64,800 per year for remote employees and provides health, financial, and other benefits based on eligibility.
The basic qualifications are a high school diploma, GED, or equivalent certification and at least one year of fine dining experience. A college degree appears only among the preferred qualifications.
This is not a general restaurant reservation or beginner customer service job. Capital One wants someone with strong knowledge of dining in major U.S. markets, relationships with top restaurants, experience serving high net worth clients, and availability during evenings and weekends. The official application was active when checked on August 21, 2026. Requisition: R248619.
What Are Capital One and Velocity Black?
Capital One is a large financial services company known for credit cards, banking products, auto financing, and technology-driven financial services. Velocity Black is a Capital One company that provides app-based concierge services for travel, dining, entertainment, luxury goods, and other personalized requests.
Velocity Black combines human concierge specialists with artificial intelligence, mobile payments, and round-the-clock chat. Customers use the service to request restaurant reservations, travel arrangements, upgrades, and access to experiences.
This position belongs to Capital One's Concierge Services category. The specialist focuses specifically on dining and nightlife rather than handling every kind of banking or credit card request.
Pay and Benefits
Capital One lists a full-time annual salary of $56,800-$64,800 for remote employees. The salary table calls the compensation level Premium Customer Agent I, even though the public job title is Dining Specialist, Principal Coordinator. Applicants should preserve that distinction and confirm the internal title during the hiring process.
Actual compensation will appear in the candidate's offer letter and can depend on the approved work location. Capital One also offers health, financial, and other benefits intended to support employee wellbeing.
The job page does not provide a complete role-specific benefit list. Capital One says eligibility varies based on full-time or part-time status, exempt status, and management level. Candidates should review the official plan documents for insurance costs, retirement contributions, paid time off, and other details.
Job Highlight: Dining Specialist
The Dining Specialist helps Velocity Black clients obtain desirable restaurant reservations and personalized dining experiences. This involves communicating with clients, restaurants, and internal team members while working under tight deadlines.
The role also has a relationship development component. The specialist is expected to build connections with restaurants and nightlife venues in major U.S. markets. Capital One is looking for someone who already understands the restaurant scene and can use existing relationships while developing new ones.
This should not be presented as phone-free work. Velocity Black describes a customer experience built around 24/7 chat, but this particular job description requires excellent verbal and written communication without promising that every interaction is handled through chat. Applicants should ask what portion of the work occurs through chat, email, phone, or other channels.
Key Responsibilities
- Communicate with clients, restaurants, and team members to secure desirable dining reservations.
- Coordinate requests involving restaurants in major U.S. markets.
- Develop relationships with restaurants and nightlife venues.
- Use existing industry connections to improve client outcomes.
- Source dining and hospitality ideas for weekly submissions to the content team.
- Resolve time sensitive problems while maintaining a polished customer experience.
- Work collaboratively with other concierge team members.
- Balance client expectations with restaurant availability and operational limitations.
Qualifications
The basic qualifications are:
- A high school diploma, GED, or equivalent certification
- At least one year of fine dining experience
Capital One also says it is looking for:
- Experience working with high net worth clients
- Strong knowledge of dining in major U.S. markets
- Strong existing relationships with leading restaurants
- Experience building partnerships with dining and nightlife venues
- Clear written and verbal communication
- An entrepreneurial approach to problem solving
- The ability to work in a high pressure environment with tight deadlines
- Availability during evenings and weekends
A bachelor's degree, two or more years of luxury hospitality experience, and two or more years of fine dining experience are preferred rather than listed as basic qualifications.
Capital One will not sponsor a new applicant for employment authorization for this position.
Resume Keywords
Use these terms only if they truthfully describe your background:
- Fine dining
- Luxury hospitality
- Concierge services
- Restaurant reservations
- High net worth clients
- Restaurant relationships
- Dining and nightlife partnerships
- Client communication
- Hospitality operations
- Customer experience
- Relationship development
- Time sensitive problem solving
- Content sourcing
- Major U.S. dining markets
- Written and verbal communication
Applicants should include measurable examples where possible. Useful evidence might include the number of guests or accounts supported, difficult reservations obtained, restaurant partnerships developed, or customer satisfaction results.
Location and Schedule
Capital One labels the opening remote and lists Remote (Regardless of Location) in its salary table. The opening appears on Capital One's U.S. careers site and is tied administratively to Richmond, Virginia. It should be treated as a U.S. remote opening rather than worldwide employment.
The job is full time. Capital One requires flexible working hours and specifically mentions evenings and weekends. The public description does not provide a fixed daily shift, number of weekly hours, training schedule, travel requirement, or equipment policy.
Candidates should confirm their state's eligibility, expected time zone, assigned schedule, weekend frequency, and any home office requirements before accepting an offer.
Closing Notes
This position is most attractive for restaurant and hospitality professionals who already understand fine dining and want to move into a remote concierge role with a recognizable employer. The salary, benefits, remote arrangement, and absence of a required college degree create a strong opportunity for the right applicant.
The narrow fit is the biggest catch. One year of fine dining experience is the minimum basic requirement, but the broader description also emphasizes established restaurant relationships, major market knowledge, high net worth clients, pressure, and nonstandard hours. Someone with ordinary retail or call center experience but no restaurant background is unlikely to be competitive.
The salary section's Premium Customer Agent I label also differs from the public Dining Specialist title. Confirm the formal internal title, duties, shift, and approved work location during the interview process.
Capital One posted the opening on August 7, 2026. It says applications will be accepted for at least five business days but does not provide a final closing date. Requisition: R248619. Last checked: August 21, 2026.
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