Last Updated on July 15, 2026 by Justin Bryant
MNTN is hiring a Remote Partner Engagement Specialist.
This is a remote position open to candidates in the United States.
The job requires at least 3 years of experience in customer success, customer support, account coordination, or a similar customer-facing role.
What is MNTN?
MNTN is an advertising technology company that helps brands run Connected TV advertising campaigns through a self-serve platform. Its software allows businesses to launch and manage television advertising with the same simplicity as search and social media advertising while providing measurable performance results.
MNTN has been recognized as one of Ad Age's Best Places to Work and one of Fast Company's Most Innovative Companies.
Benefits
The job posting does not list a specific compensation range or benefits package.
Job Highlight: Partner Engagement Specialist
As a Partner Engagement Specialist, you will support agency partners by helping them successfully use the MNTN platform. You'll provide day-to-day customer support, encourage platform adoption, identify potential customer risks, and help improve long-term customer retention through proactive outreach and education.
Key Responsibilities
• Serve as the primary support contact for a portfolio of agency partners.
• Respond to customer questions through Intercom and other communication channels.
• Provide proactive outreach after customer onboarding to encourage platform adoption.
• Educate customers on platform features and self-service resources.
• Execute customer engagement playbooks and best practices.
• Monitor customer performance and usage trends to identify potential churn risks.
• Escalate complex customer issues to the appropriate internal teams.
• Maintain accurate customer account records.
• Share recurring customer feedback to help improve processes and customer experience.
Qualifications
• At least 3 years of experience in customer success, customer support, account coordination, or a similar customer-facing role.
• Excellent written communication skills.
• Ability to manage a high volume of customer interactions.
• Strong organizational skills and attention to detail.
• Experience interpreting customer usage and performance data.
• Familiarity with Salesforce, Intercom, or similar customer engagement platforms.
• Ability to work within established workflows while maintaining a customer-first approach.
• Adaptability in a fast-paced, growing environment.
Preferred Skills
• Experience supporting agency or business customers.
• Comfortable prioritizing customer needs based on performance and engagement data.
• Ability to identify customer risks and proactively recommend solutions.
Location
This position is remote and available to candidates located within the United States.
Closing Notes
MNTN notes that legitimate recruiting emails will only come from email addresses ending in @mountain.com or @mntn.com. The company states it never uses reference codes during its hiring process and encourages applicants to ignore suspicious messages from other email domains.
Note: If the “Apply Here” link is no longer active, the position has most likely been filled. Subscribe below to be notified of future remote jobs.