Last Updated on October 13, 2026 by Justin Bryant
MDCalc is hiring a Technical Support Representative for a full-time remote role. Its current official job record identifies the United States as the country location. The role centers on support tickets, light technical troubleshooting, documentation, and helping users get issues resolved.
The main qualification is substantial: MDCalc asks for four or more years of customer support or technical support experience, ideally with a SaaS product. This is a potential fit for an experienced support professional who wants more ownership of a queue and the processes around it.
The employer does not publish a numerical pay range for this opening. It also does not promise zero phone work or chat-only support. Written and verbal communication are both required, and company offsites are listed among the benefits. The job was active when checked on October 13, 2026.
What Is MDCalc?
MDCalc provides medical calculators, clinical decision tools, and reference content for healthcare professionals. This opening supports the people and organizations using those products; it is not a clinical care position.
The company's job description explains that growth in its products and users has created a need for a dedicated front line for questions and problems. You would report to the Engineering Manager and work with engineering when an issue needs deeper investigation.
That reporting relationship helps explain the role: it combines customer service with practical issue triage, product knowledge, and clear technical handoffs. Healthcare experience is a plus, but the posting places its main experience requirement in support rather than a medical license.
Pay and Benefits
Numerical compensation is not specified. The official public record has no compensation tiers or salary summary for this opening. A third-party estimate should not be used as though it were MDCalc's offer. Ask about the actual range and whether the role is salaried or hourly before investing heavily in interviews.
Listed benefits include medical, dental, and vision coverage with an option for dependents, company-sponsored short-term insurance, and a company-sponsored 401(k) after three months of employment. The posting also describes eight weeks of fully paid parental leave after six months and a monthly work-from-home stipend.
Unlimited vacation is specifically described as applying to salaried roles. Because this opening's compensation basis is not disclosed, confirm whether that policy applies to this position. The stipend amount, equipment package, and detailed plan terms are not specified.
The company lists twice-yearly offsites. Ask about attendance expectations, location, accessibility, and travel arrangements. A remote designation does not automatically mean that every part of employment happens at home.
Job Highlight: Technical Support Representative
You would own support requests from the moment they arrive through documentation, prioritization, follow-up, and resolution. The employer emphasizes handling end-user questions and light technical issues independently while escalating appropriately to engineering.
The posting specifically distinguishes the troubleshooting from development, integration, or configuration work. That can appeal to someone who understands software problems and communicates them clearly without wanting a software-development role. You still need to reproduce issues, interpret error messages, and collect useful detail.
Documentation is a substantial part of the opportunity. MDCalc wants the person to improve response templates, FAQs, knowledge base content, and the support process itself. This makes the role relevant to people searching for ticket-based support and documentation work.
The communication channels are not fully defined. Tickets and writing appear throughout the duties, but verbal communication is also required. Use the interview to establish call volume and meeting expectations rather than assuming that a ticket-focused role has no calls.
Key Responsibilities
- Receive and respond to incoming product support requests.
- Prioritize requests and resolve routine questions independently.
- Document each ticket and maintain follow-up through closure.
- Reproduce problems and prepare clear engineering escalations.
- Keep users updated on open or escalated issues.
- Identify repeated problems and share them with product and engineering.
- Improve FAQs, templates, knowledge base material, and support processes.
- Track response time, resolution time, ticket volume, and customer satisfaction.
- Maintain current product knowledge as offerings change.
The role offers ownership, but that also means accountability. It may suit someone who can organize competing requests without close supervision and explain why a problem deserves escalation.
Qualifications
MDCalc asks for at least four years in customer support or technical support, ideally supporting a SaaS product. It also wants evidence that you can manage priorities and work independently.
Other requirements include excellent written and verbal communication, detailed ticket management, familiarity with support tools, practical troubleshooting, and judgment about prioritization and escalation. Examples of tools named in the listing include Intercom, Zendesk, Freshdesk, and Jira Service Management, or similar products.
Experience in healthcare, clinical settings, or another environment where trust is especially important is described as a plus. The required list does not include a degree or clinical license, but that should not be turned into a blanket promise about every MDCalc hiring policy.
This is an experienced support role being established as the organization grows. Applicants should be comfortable improving a process while using it, rather than expecting every workflow to be fully defined from the first day.
Resume Keywords
Relevant terms, when accurate for your background, include technical support, customer support, SaaS, ticket lifecycle, triage, troubleshooting, issue reproduction, escalation, knowledge base, FAQs, support metrics, customer satisfaction, Zendesk, Intercom, Freshdesk, and Jira Service Management.
Strong examples would show how you resolved a difficult request, documented a reproducible issue, improved a response template, or reduced recurring support problems. Describe what you did and the result you can substantiate. Avoid treating the keyword list as a reason to claim tools or experience you do not have.
Location and Schedule
The current official record identifies a remote workplace and United States country location. It does not provide an eligible-state list or a time-zone restriction. Confirm that the employer can hire in your state; this is not evidence of worldwide eligibility.
The role is full-time, but exact weekly hours, daily schedule, weekend expectations, training hours, and overtime arrangements are not disclosed. Those details matter if you need a particular school-day schedule or want to avoid evenings.
The posting was published September 29, 2026, and remained listed when checked October 13. No application deadline is disclosed. Confirm both the schedule and offsite requirements during hiring.
Closing Notes
MDCalc is a reasonable lead for an experienced support applicant who enjoys written ticket work, technical troubleshooting, and improving documentation. The distinctive benefit is the chance to own a developing support function and work closely with engineering.
The biggest catches are the four-year requirement, undisclosed compensation, unspecified daily schedule, and unclear phone expectations. Job ID 3cc324f1-b9fa-4ea1-8ab0-0a918061d1ad was active when checked on October 13, 2026. Reopen the official listing before applying because openings and requirements can change.
Note: If the “Apply Here” link no longer works, the job may have been filled. Subscribe below to be notified of future remote jobs.