Last Updated on July 22, 2026 by Justin Bryant
Liberty Mutual is hiring a Remote Associate Customer Service Representative in its Claims department.
This full-time role focuses on helping customers report insurance claims, answering questions, and providing guidance throughout the claims intake process. The position offers a starting salary of $43,300 to $58,000 per year, with an overall salary range of $38,000 to $70,000 depending on experience and location.
What is Liberty Mutual?
Liberty Mutual is a global insurance company that provides personal and commercial insurance products. The company serves customers worldwide and is known for offering career development, paid training, and flexible work opportunities.
Pay and Benefits
Pay:
• Typical starting salary: $43,300 to $58,000 per year.
• Full salary range: $38,000 to $70,000 per year, depending on experience and location.
Benefits:
• Comprehensive health, dental, and vision coverage.
• 401(k) with company matching.
• Paid training and career development.
• Tuition reimbursement.
• Flexible work arrangements and paid time off.
• Employee resource groups and wellness programs.
Job Highlight: Associate Customer Service Representative
In this role, you'll be the first point of contact for customers reporting insurance claims. You'll gather claim information, answer questions, explain the claims process, and provide outstanding customer service while maintaining accurate records.
Key Responsibilities
• Assist customers with reporting new insurance claims.
• Collect and document claim information accurately.
• Explain claims procedures and next steps.
• Answer customer questions and resolve routine issues.
• Route customers to the appropriate departments when necessary.
• Update customer records and maintain accurate documentation.
• Prepare reports and communicate information to internal teams.
• Escalate complex situations when appropriate.
• Meet quality, attendance, and performance expectations.
Qualifications
• High school diploma or equivalent.
• One to two years of customer service or insurance experience preferred.
• Strong communication and active listening skills.
• Excellent organizational and time management skills.
• Ability to work independently and adapt to changing priorities.
• Basic computer proficiency.
• Willingness to learn new technology, including AI tools used to improve efficiency.
Work Arrangement
This position is primarily remote. Employees who live within 50 miles of designated Liberty Mutual offices may be required to work in the office twice per month. Hybrid requirements are subject to change.
Closing Notes
Liberty Mutual provides paid training, opportunities for career advancement, and a structured path for growth within its Claims organization. Applicants should review the full job posting for location eligibility, application deadlines, and any hybrid work requirements before applying.
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