Last Updated on July 24, 2026 by Justin Bryant
Sidecar Health is hiring a Remote Member Care Representative.
This customer service role focuses on helping health insurance members by answering questions, resolving issues, and providing support through phone calls and online chat. The position pays $19.00 to $20.00 per hour and includes fully paid medical, dental, and vision coverage for employees and their families.
What is Sidecar Health?
Sidecar Health is a health insurance company focused on making healthcare more affordable, transparent, and accessible. The company combines technology with a member-first approach to help people better understand and manage their healthcare costs.
Pay and Benefits
Pay:
• $19.00 to $20.00 per hour.
Benefits:
• Fully paid medical, dental, and vision insurance for employees and their families.
• 401(k) retirement plan.
• Paid vacation and company holidays.
• Opportunity for career growth at a rapidly expanding healthcare company.
Job Highlight: Member Care Representative
As a Member Care Representative, you will assist members with questions about their health plans, provide support through phone and chat, and help resolve issues with a positive, customer-focused approach. The role is ideal for someone who enjoys helping people and building strong customer relationships.
Key Responsibilities
• Answer inbound phone calls and chat inquiries from members.
• Assist members with questions about health insurance products and services.
• Provide timely, friendly, and professional customer support.
• Build positive relationships by understanding member needs.
• Resolve member concerns and complaints when appropriate.
• Follow company policies and standard operating procedures.
• Help ensure members have access to the care and information they need.
Qualifications
• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Strong written and verbal communication skills.
• Excellent customer service and problem-solving abilities.
• Detail-oriented with the ability to multitask.
• Comfortable working in a fast-paced startup environment.
• Bilingual English and Spanish skills are preferred.
• Previous healthcare or insurance experience is preferred.
Work Schedule
Available shift options include:
• Monday through Friday, 10:00 AM to 6:30 PM Eastern Time.
• Monday through Friday, 11:30 AM to 8:00 PM Eastern Time.
• Monday through Wednesday, 9:30 AM to 6:00 PM Eastern Time, plus Saturday and Sunday, 9:00 AM to 5:00 PM Eastern Time.
Closing Notes
This remote customer service position offers the opportunity to support members throughout their healthcare journey while working for a growing company focused on improving the health insurance experience. Candidates with strong communication skills, empathy, and a passion for helping others are encouraged to apply.
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