Last Updated on July 27, 2026 by Justin Bryant
Osano is hiring a Remote Customer Support Associate (Self-Service).
This customer support role focuses on helping self-service customers navigate the platform, answering product questions, supporting onboarding, and improving customer resources. It's a great opportunity for someone with customer support experience who wants to grow their career in Customer Success or Customer Experience.
What is Osano?
Osano is a privacy management platform that helps organizations comply with data privacy regulations such as GDPR and CCPA. The company provides tools for consent management, vendor risk monitoring, and privacy compliance, helping businesses build trust while protecting customer data.
Job Highlight: Customer Support Associate (Self-Service)
As a Customer Support Associate, you'll help customers get the most from Osano's self-service platform by answering questions, supporting onboarding, maintaining help resources, and identifying opportunities to improve the customer experience. You'll also work closely with the Customer Experience team to help customers succeed while supporting the company's product-led growth strategy.
Key Responsibilities
• Respond to customer questions about products, accounts, and onboarding.
• Provide proactive support to self-service customers.
• Escalate complex issues to the appropriate team members.
• Help organize and maintain knowledge base articles and support resources.
• Track common customer questions and onboarding challenges.
• Monitor customer adoption and onboarding progress.
• Identify opportunities for account upgrades and share them with the Customer Experience team.
• Assist with customer communications and reporting.
• Create and maintain internal documentation and process guides.
• Support day-to-day Customer Experience operations.
Qualifications
• One to two years of experience in customer support, customer success, technical support, SaaS support, or a related role.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Customer-first mindset with strong problem-solving abilities.
• Comfortable learning new software and technology.
• Ability to work independently while collaborating with teammates.
Preferred Qualifications
• Familiarity with Product-Led Growth (PLG) concepts.
• Experience with customer support platforms such as Zendesk, Intercom, HubSpot, Salesforce, or similar tools.
• Experience creating knowledge base articles or internal documentation.
• Familiarity with customer analytics or reporting.
• Interest in building a career in Customer Success, Customer Experience, or Support Operations.
Closing Notes
This remote position is ideal for someone who enjoys helping customers, improving support resources, and working in a fast-growing SaaS environment. It's also a strong opportunity for candidates looking to advance into Customer Success or Customer Experience roles over time.
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