Check out this $8,000/month Customer Support Engineer work-from-home job hiring worldwide with the equipment provided and unlimited paid time off.

CodeSignal is a technical interview and assessment solutions company.

Check out the details below:

Values

  • Be helpful and empathetic. We believe that empathy is the foundation of building a great team, product, and service. We look at things from our users' perspective, and we always treat our users and each other with trust and respect.
  • Take ownership. All of us are on this ship together. When you see a problem to fix or an area to improve, do it!
  • Move quickly and make mistakes. We're not afraid to take risks. Be bold and try things; it's better to validate an idea quickly than to fall behind chasing perfection.
  • Have a point of view and embrace debate. We value getting things right and don't stand on hierarchy. If you have an opinion, speak up, and you'll be heard.

Day-to-Day 

  • Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
  • Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
  • Have a clear understanding of the workflows and needs of users
  • Balance and prioritize multiple tickets, conduct research, and maintain an ongoing support queue
  • Delight users through effective and efficient communication and resolutions of issues
  • Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
  • Maintain communication with users and internal stakeholders to ensure an excellent user experience

Qualifications

  • 2+ years experience in a support role (preferably with B2B or SaaS)
  • Excellent written and verbal communication skills
  • Proficiency in at least one programming language
  • Ability to remain focused and flexible despite competing priorities
  • Organizational, research, and time-management skills
  • Strong troubleshooting and problem-solving skills
  • Collaborative teamwork skills
  • Ability to adjust strategies quickly based on new information
  • Ability to effectively identify severe issues and escalate them properly
  • Excited about joining a fast-paced startup 

Why You’ll Love It Here

  • 💰 Competitive salaries based on local market and 401k match
  • 🩺  Medical, dental, and vision insurance
  • 🥳  Team activities and get-togethers to connect with your fellow Signalites
  • 🏝  Unlimited PTO and remote-first work policy
  • 📚  Continuous learning with educational reimbursements provided
  • 💻   Hardware is provided such as laptop, mouse, keyboard, headset, and company swag
  • 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company

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