Check out this $8,000/month Customer Support Engineer work-from-home job hiring worldwide with the equipment provided and unlimited paid time off.

CodeSignal is a technical interview and assessment solutions company.

Check out the details below:

Values

  • Be helpful and empathetic. We believe that empathy is the foundation of building a great team, product, and service. We look at things from our users' perspective, and we always treat our users and each other with trust and respect.
  • Take ownership. All of us are on this ship together. When you see a problem to fix or an area to improve, do it!
  • Move quickly and make mistakes. We're not afraid to take risks. Be bold and try things; it's better to validate an idea quickly than to fall behind chasing perfection.
  • Have a point of view and embrace debate. We value getting things right and don't stand on hierarchy. If you have an opinion, speak up, and you'll be heard.

Day-to-Day 

  • Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
  • Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
  • Have a clear understanding of the workflows and needs of users
  • Balance and prioritize multiple tickets, conduct research, and maintain an ongoing support queue
  • Delight users through effective and efficient communication and resolutions of issues
  • Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
  • Maintain communication with users and internal stakeholders to ensure an excellent user experience

Qualifications

  • 2+ years experience in a support role (preferably with B2B or SaaS)
  • Excellent written and verbal communication skills
  • Proficiency in at least one programming language
  • Ability to remain focused and flexible despite competing priorities
  • Organizational, research, and time-management skills
  • Strong troubleshooting and problem-solving skills
  • Collaborative teamwork skills
  • Ability to adjust strategies quickly based on new information
  • Ability to effectively identify severe issues and escalate them properly
  • Excited about joining a fast-paced startup 

Why You’ll Love It Here

  • 💰 Competitive salaries based on local market and 401k match
  • 🩺  Medical, dental, and vision insurance
  • 🥳  Team activities and get-togethers to connect with your fellow Signalites
  • 🏝  Unlimited PTO and remote-first work policy
  • 📚  Continuous learning with educational reimbursements provided
  • 💻   Hardware is provided such as laptop, mouse, keyboard, headset, and company swag
  • 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company

Also, check out:

New Work-From-Home Jobs Available Right Now


Justin Bryant
Justin Bryant

I'm an entrepreneur, fitness freak, artist, car enthusiast, sports fan and self improvement addict. My goal is to help people be their best and create incredible businesses that change the world.

Leave a Reply

Your email address will not be published.