Check out the Business Development Representative job paying around $78k/year at Help Scout:

Help Scout is a provider of help desk software.

Check out the details below:

Responsibilities of this role


  • Drive new customer onboarding, which includes: leading kick-off calls, sharing best practices, joining implementation check-ins, co-building sessions, etc.
  • Be the customerโ€™s strategic partner throughout the whole customer journey, driving product adoption and identifying risks or opportunities
  • Run regular customer expert sessions with our top customers to jointly identify how they can better leverage Chameleon to drive value.
  • Contribute to a customer-centric culture by championing customer needs and influencing product priorities within our team.
  • Engage customers experiencing difficulty in a friendly and comforting manner
  • Partner with the Sales team both during the sales process and throughout the whole customer journey to help identify opportunities and risks.
  • Directly address customer questions and identify opportunities to improve our product education resources
  • Proactively investigate, resolve, and act as a point of escalation for any technical issues customers come across.

Skills and experience that will aid success in this role


  • 2+ years working as a Customer Success Manager, Support Engineer, Technical Account Manager, or similar role.
  • 1+ years working at a SaaS startup (<50 employees)
  • Basic understanding of HTML, CSS, JS; web technologies (e.g. iframes, shadow DOMs, SPAs, etc.); APIs; and browser console debugging tools.
  • Empathy with customer goals, frustrations, and circumstances; a desire to help others.
  • Eye for design and interest in how software UX can be improved.
  • Passion for digital products and interest in becoming an expert in the field of product-led growth, user onboarding, and self-serve success.
  • High emotional intelligence and ability to communicate effectively with people from different backgrounds and levels of experience.

Other requirements


  • You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection
  • You are in an Americas or European timezone ****(i.e. based in ๐Ÿ‡จ๐Ÿ‡ฆ ๐Ÿ‡ฒ๐Ÿ‡ฝ ๐Ÿ‡ง๐Ÿ‡ท ๐Ÿ‡จ๐Ÿ‡ฑ ๐Ÿ‡บ๐Ÿ‡ธ // ๐Ÿ‡ฌ๐Ÿ‡ง ๐Ÿ‡ซ๐Ÿ‡ฎ ๐Ÿ‡ต๐Ÿ‡น ๐Ÿ‡ช๐Ÿ‡บ ๐Ÿ‡ฟ๐Ÿ‡ฆ etc.)
  • This is your full-time job
  • Fluency (written and verbal) in English

Key benefits for this role


๐Ÿ’ต Competitive salary and early-stage equity. Range = $45k-85k per annum (offer will be based on your experience)

๐Ÿš€ High quality standards, regular feedback, and opportunities to help you grow quickly

๐ŸŒณ Flexible work hours and unlimited vacations

๐Ÿ’ป New Macbook and budget for home office equipment

๐Ÿ“š Allowance for books and other personal learning resources

๐Ÿง˜ Allowance for mindfulness/meditation app subscription

๐Ÿ’ก Work with some of the best product people in the world as customers

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Justin Bryant
Justin Bryant

I'm an entrepreneur, fitness freak, artist, car enthusiast, sports fan and self improvement addict. My goal is to help people be their best and create incredible businesses that change the world.

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