Last Updated on September 11, 2026 by Justin Bryant
Instacart is hiring a U.S.-based remote Bilingual Customer Experience Specialist to support consumers, shoppers, retailers, and advertisers. The role is full-time and pays $17.31-$21.88 per hour, depending on the employee's permanent work location.
This is a multichannel customer service job. Instacart says live phone, chat, and/or email contacts can occupy up to 100% of scheduled time. Applicants need fluent spoken and written Spanish, a high school diploma or equivalent, and at least one year in a customer-facing role.
The fixed schedule is Wednesday through Sunday, 10 a.m.-7 p.m. Eastern. The official Greenhouse record was active when checked on September 11, 2026. Job ID: 8157774.
What Is Instacart?
Instacart is a grocery technology company that connects consumers with retailers and independent shoppers. Its marketplace lets customers order groceries and household products for delivery or pickup, while its technology also supports retailers and advertisers.
The Customer Experience team supports several sides of that marketplace. This specialist may help a consumer with an order or account issue, a shopper using the platform, a retail partner, or an advertiser. It is an employee support position, not an independent-contractor shopper opening.
Instacart describes itself as a Flex First company. This exact requisition is assigned to United States – Remote, but employees still work a defined schedule and stay connected with their team. Apply only through the official careers page linked below.
Pay and Benefits
Instacart divides the base hourly range by permanent work location:
- $20.67-$21.88 in California, New York, Connecticut, and New Jersey.
- $19.71-$20.92 in Washington.
- $19.23-$20.19 in Oregon, Delaware, Maine, Massachusetts, Maryland, New Hampshire, Rhode Island, Vermont, Washington, D.C., Pennsylvania, Virginia, Colorado, Texas, Illinois, and Hawaii.
- $17.31-$18.27 in all other states.
The actual offer can depend on location, skills, and experience. The job page links to Instacart's general benefits information, but it does not itemize exact medical, retirement, paid-leave, or other eligibility terms for this requisition. Candidates should confirm the complete package with recruiting.
The posting also does not state whether Instacart supplies a computer, pays for internet, offers shift differentials, or expects overtime. Do not assume those details from other customer service roles.
Job Highlight: Bilingual Customer Experience Specialist
The specialist works directly with live customers and partners in a fast-moving, metrics-driven environment. The goal is to resolve the immediate issue while documenting what happened clearly enough for other teams to act when needed.
Many situations follow established workflows and knowledge-base instructions. Other cases require the employee to review account history, order details, and previous contacts, then make a fair decision within policy or escalate the issue. The job also asks specialists to identify repeated pain points, tool bugs, policy gaps, or unusual contact spikes and report them with useful examples.
The strongest match is someone who already has customer-facing experience in support, retail, hospitality, or a call center; communicates comfortably in English and Spanish; and can stay calm with frustrated people. It is a weaker match for someone seeking email-only work, Monday-through-Friday hours, or a job with little live interaction.
Key Responsibilities
- Handle live phone, chat, and/or email contacts for most or all of a scheduled shift.
- Support consumers, Instacart shoppers, retailers, and advertisers.
- Resolve order and account questions using approved tools, policies, and knowledge-base content.
- Investigate account history, order details, and prior interactions.
- Follow documented procedures and escalate issues outside standard paths.
- Create transfer tickets and write detailed case notes.
- Spot recurring customer pain points, process gaps, policy confusion, or technical bugs.
- Share examples and recommendations with supervisors and team leaders.
Qualifications
Required qualifications include a high school diploma or equivalent; at least one year in a customer-facing role; fluency in spoken and written Spanish; strong communication; accurate documentation; policy-based problem-solving; emotional resilience; basic proficiency with browser applications, CRM tools, and Google Workspace; schedule flexibility; and comfort with AI-assisted tools.
Preferred experience includes contact-center work, phone-plus-chat-plus-email support, policy-heavy industries, Salesforce or similar tools, trend reporting, and informal peer support. These preferred items are useful but should not be added to a resume unless they are true.
Resume Keywords
- Bilingual customer service
- Spanish fluency
- Phone, chat, and email support
- Customer experience
- Order support
- Account investigation
- Case documentation
- Ticket escalation
- CRM
- Knowledge base
- Policy compliance
- De-escalation
- Problem solving
- Contact center
- Google Workspace
- Process improvement
Use accomplishments where possible. Show contact volume, customer satisfaction, quality scores, first-contact resolution, documentation accuracy, or a process problem you helped identify. Never claim Spanish fluency or software experience that you do not have.
Location and Schedule
The official record says United States – Remote and lists a 40-hour week. The regular schedule is Wednesday through Sunday, 10 a.m.-7 p.m. Eastern. Monday and Tuesday are the normal days off.
Instacart also says flexibility for evenings, weekends, and holidays is essential. Applicants should ask whether the listed shift is fixed after training, whether holiday coverage rotates, and whether overtime or schedule changes occur during high-volume periods.
The application asks about U.S. work authorization and future sponsorship. The posting does not list state exclusions, but the pay table confirms multiple U.S. regions. It gives no closing date, training schedule, equipment policy, or home-internet standard.
Closing Notes
This opening has several useful advantages: a recognizable employer, broad U.S.-remote eligibility, transparent hourly pay, full-time hours, and a high-school education requirement. It may fit bilingual applicants with experience in retail, hospitality, call centers, or other customer-facing settings.
The biggest limitations are equally important. Fluent Spanish and at least one year of customer-facing experience are required. Live contacts may fill the entire workday, and the regular schedule includes every Saturday and Sunday. This is not a no-phone, weekday-only, or work-at-your-own-pace job.
The official application was last verified active on September 11, 2026. Greenhouse job ID: 8157774.
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