Last Updated on September 25, 2026 by Justin Bryant
Commerce technology company Wayvia is hiring a U.S.-based remote Customer Support Specialist to troubleshoot product questions and handle customer issues through telephone, email, support tickets, and a customer portal. The job pays $21 to $23 per hour and accepts applicants with 0-2 years of experience.
This is a beginner-friendly support lead, but the official listing still asks for customer-facing experience, an associate's degree, basic familiarity with support software, and proven troubleshooting ability. Telephone work is explicit, so this is not a no-phone opening. The official Greenhouse application was active when checked on September 25, 2026.
What Is Wayvia?
Wayvia is the commerce enablement company formerly known as PriceSpider. It provides shoppable media, retail intelligence, pricing and availability data, and other tools that help brands understand and improve the path from product discovery to purchase.
The company says it works with enterprise brands and retailers across online and offline commerce. That context matters for applicants: this support role serves business customers using technical commerce products rather than consumers calling about a single retail purchase.
Pay and Benefits
Wayvia lists an hourly pay range of $21-$23. The final rate may vary by experience, skills, location, and other legally permitted factors.
The listing names these benefits and programs for U.S. employees:
- Medical, dental, and vision coverage
- 401(k) match
- Flexible vacation
- 16 weeks of paid parental leave
- Technical stipend
- Professional development programs
- Wellness programs
- Flexible work-from-home arrangements
The official page does not explain employee premium costs, the 401(k) match formula, benefit waiting periods, the stipend amount, equipment, or whether this opening is classified as full-time. Candidates should confirm eligibility and exact terms during the hiring process.
Job Highlight: Customer Support Specialist
This specialist is a frontline contact for customers who need help with Wayvia products. The person responds within service-level expectations, investigates technical questions, explains product functions and benefits, identifies root causes, escalates difficult issues, and shares patterns that may improve the product roadmap.
The work spans telephone, email, support tickets, and the customer portal. Applicants should be comfortable switching channels, documenting issues, and communicating with technical and nontechnical teams. The listing also refers to PriceSpider standards, reflecting Wayvia's former company name.
Key Responsibilities
- Respond to customer support issues within service-level expectations
- Manage inbound telephone, email, ticket, and customer-portal communication
- Troubleshoot technical questions and product-function problems
- Resolve issues independently when possible and escalate when necessary
- Guide customers on product benefits, enhancements, and best practices
- Work across departments to address complex or urgent issues
- Identify and communicate root causes and recurring support patterns
- Help with reports, metrics, and high-priority cases
- Share customer needs and product feedback with internal teams
- Follow customer-support policies and quality standards
Qualifications
Wayvia lists these minimum qualifications:
- An associate's degree; a bachelor's degree is preferred
- Customer-facing experience
- Zero to two years of experience
- Basic knowledge of customer-support software such as Zendesk or Freshdesk
- Strong communication, organization, and time-management skills
- Proven troubleshooting ability
The company prefers experience collaborating with technical teams and familiarity with Jira, SQL, and Microsoft Office. Those items are not listed as mandatory.
The 0-2-year range supports a beginner-friendly label, but it does not prove that candidates need no work history. Applicants should show examples from employment, internships, school projects, volunteer work, or other settings where they solved problems and helped customers.
Resume Keywords
Use these terms only when they accurately describe your experience:
- Customer support
- Technical support
- Telephone support
- Email support
- Ticket management
- Customer portal
- Service-level agreements
- Troubleshooting
- Root-cause analysis
- Issue escalation
- Product guidance
- Customer communication
- Zendesk
- Freshdesk
- Jira
- SQL
- Microsoft Office
- Reporting and metrics
- Cross-functional collaboration
- Product feedback
Strong resume bullets can quantify tickets handled, response and resolution times, customer-satisfaction results, recurring issues identified, documentation created, or a problem you resolved without unnecessary escalation.
Location and Schedule
Wayvia says this is a remote position open to candidates based in the United States. The official listing does not name state exclusions, so the draft preserves the company's nationwide wording without promising that every individual employment situation will qualify.
The page does not state weekly hours, full-time or part-time classification, daily shift, time-zone coverage, weekend work, overtime, training dates, travel, equipment, or internet requirements. Those missing terms are important because the role manages inbound support across multiple channels. Applicants should ask about them before relying on the flexibility of the remote label.
Closing Notes
This opening may fit an early-career applicant with an associate's degree, some customer-facing exposure, and the ability to troubleshoot software while communicating clearly. Its strongest advantages are the 0-2-year experience range, nationwide U.S.-remote wording, transparent hourly pay, and named benefits.
The biggest catches are the degree requirement, explicit telephone work, and missing schedule and employment-classification details. It should not be promoted as no-experience, no-degree, no-phone, chat-only, or guaranteed full-time. The exact official Greenhouse job ID is 8505231002, and the application was last checked on September 25, 2026.
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