Last Updated on September 24, 2026 by Justin Bryant
Property-management software company Entrata is hiring a remote Technical Support Representative to help business customers troubleshoot software by telephone, ticket, and chat. The job pays $15.05 to $23.65 per hour and follows a Monday-through-Friday schedule from 9:00 a.m. to 6:00 p.m. Mountain Time.
This is a beginner-friendly technical-support lead, not a no-experience or no-phone job. Entrata asks for at least one year in technical support and an associate's degree or equivalent work experience. Applicants must live in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida. The official application was active when checked on September 24, 2026.
What Is Entrata?
Entrata provides software used by property owners and managers for leasing, payments, accounting, resident communication, facilities, and other property operations. The company says its platform serves owners and residents through an integrated set of property-management tools.
The public job heading uses Technical Support Representative, while the description calls the position Technical Support Engineer. Applicants should use the public title on their resume and application unless Entrata confirms a different internal title.
Pay and Benefits
Entrata lists an hourly range of $15.05-$23.65. The company says the actual offer depends on experience, skills, and internal equity.
The posting names these benefits and workplace programs for eligible employees:
- Medical, dental, and vision coverage, including fertility benefits
- HSA and FSA options
- Employer-paid disability benefits
- 401(k) or a similar retirement plan with employer matching
- Vacation time and company recharge days
- Mental-health and wellness resources
- Volunteer and charitable programs
- Cell-phone plan and local-business discounts
- Company merchandise programs
The listing does not give employee premium costs, waiting periods, the employer-match formula, equipment details, or a home-office stipend. Benefit eligibility and the exact offer should be confirmed before accepting the job.
Job Highlight: Technical Support Representative
This role provides frontline help for customers using Entrata's property-management software. The representative analyzes software problems, explains product functions, documents incidents, and owns assigned issues until they are resolved or escalated.
Telephone support is explicit alongside tickets and chat. Applicants should expect direct customer interaction and should not treat the remote label as back-office work. The role also includes an unusual AI component: Entrata expects employees to use approved generative-AI tools, review AI output for accuracy, protect proprietary and personal data, and write useful prompts.
Key Responsibilities
- Troubleshoot software problems through telephone, ticket, and chat channels
- Diagnose issues involving application functions and system performance
- Maintain ownership of assigned incidents from first report through resolution
- Explain software features, best practices, and product updates to customers
- Escalate complex technical problems to the appropriate internal team
- Document customer interactions, troubleshooting steps, design concerns, and reliability issues
- Follow support procedures and service expectations
- Participate in team meetings and continuous-improvement projects
- Manage deadlines and competing support work in a fast-paced environment
- Use approved generative-AI tools while checking accuracy and protecting sensitive data
Qualifications
Entrata asks for:
- An associate's degree or equivalent work experience
- At least one year of experience in technical support
- Strong technical, analytical, and problem-solving skills
- Clear written and verbal communication
- Ability to document issues accurately
- Strong attention to detail
- Ability to adapt to changing priorities and customer needs
- Ability to work in a fast and potentially high-stress support environment
Business-to-business or enterprise customer support is preferred. Property-management software experience, related industry experience, and familiarity with knowledge-base systems and documentation practices are also preferred rather than stated as mandatory.
The one-year requirement makes this more accessible than many remote technical-support listings, but applicants still need evidence that they have diagnosed user problems, communicated solutions, and kept clear records.
Resume Keywords
Use these terms only when they accurately describe your experience:
- Technical support
- Software troubleshooting
- Telephone support
- Ticketing systems
- Chat support
- Incident ownership
- Issue escalation
- Root-cause analysis
- Customer service
- Business-to-business support
- Enterprise software
- Knowledge base
- Technical documentation
- Customer education
- Support protocols
- Multitasking
- Data governance
- Generative AI
- Prompt writing
- Human-in-the-loop review
Relevant resume bullets can describe the number of tickets handled, response or resolution times, customer-satisfaction results, types of software supported, difficult issues diagnosed, or documentation that reduced repeat requests.
Location and Schedule
For this opening, Entrata says it is considering candidates in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida. The company's broader hiring note lists more states for some exempt positions, but this particular job's seven-state sentence controls the public eligibility claim.
The job is full-time and requires availability Monday through Friday from 9:00 a.m. to 6:00 p.m. Mountain Time. Candidates should convert that schedule for their local time zone and confirm whether the one-hour span outside an eight-hour workday includes an unpaid meal period.
The listing does not state travel, weekend shifts, overtime, equipment, internet-speed requirements, or training dates. Those details should be confirmed during the interview process.
Closing Notes
This opening may fit someone with an associate's degree or comparable work background and at least one year of software or technical-support experience. Its strongest advantages are the clear hourly range, weekday schedule, benefits, and accessible experience requirement.
The biggest catches are the seven-state limit, direct telephone work, and the requirement to support customers in a fast and sometimes stressful environment. It should not be promoted as no-phone, nationwide, or open to candidates with no experience. The title mismatch between Representative and Engineer also deserves confirmation. The exact official Lever job ID is 6f285ba2-ee23-4bc6-898c-e7f83df34bc4, and the application was last checked on September 24, 2026.
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