Last Updated on September 23, 2026 by Justin Bryant
Sports platform Sleeper is hiring a U.S.-based remote Customer Success Associate to support users through email, chat, and social media, investigate product issues, and review deposits and withdrawals for potential fraud. It is a full-time night-shift job starting between 4:00 and 6:00 p.m. Pacific.
The listed communication channels make this look like a job with little regular phone work, but Sleeper does not explicitly promise a phone-free role. Applicants also need at least two years of direct customer support or customer success experience and must be available for weeknights, weekends, holidays, and major sports-game days. The official posting does not disclose pay. It was active when checked on September 23, 2026.
What Is Sleeper?
Sleeper is a sports-focused games and community platform. Users can follow scores, play fantasy and prediction games, chat with friends, share content, and participate in sports communities.
This associate primarily supports Sleeper Picks, the company's faster version of daily fantasy sports. That means applicants should be comfortable helping users with a real-money sports product where account accuracy, fraud prevention, and responsible issue handling matter.
Pay and Benefits
Sleeper does not publish a salary or hourly rate for this opening. A discovery publisher estimated a range, but that estimate is not employer evidence and should not be repeated as official compensation.
The official listing names these benefits:
- Medical, dental, and vision insurance
- 401(k)
- Unlimited paid time off
- Flexible working hours
- Remote work options
- Career-advancement opportunities
The posting does not explain employee costs, waiting periods, employer matching, location-specific availability, or how unlimited time off is approved. Candidates should confirm the full package.
Job Highlight: Customer Success Associate
The associate is part of Sleeper's front line with users. The work combines written customer support, technical troubleshooting, user feedback, account and transaction review, and coordination with operations, fraud, regulatory, compliance, and product teams.
Support happens across email, chat, and social media. The description does not list inbound or outbound phone duties, a call queue, or a headset requirement. It does require excellent verbal as well as written communication, so meetings or other spoken collaboration may occur. The safest classification is little regular phone work apparent, not guaranteed no-phone.
Key Responsibilities
- Answer user questions through email, chat, and social media
- Respond to complaints, requests, and account inquiries professionally
- Help users with onboarding, bugs, and usability problems
- Ask questions that clarify user intent and isolate the source of an issue
- Collect, organize, and route product and feature feedback
- Assist operations, regulatory, compliance, and fraud teams with requests
- Review player deposits and withdrawals for possible fraud
- Keep user accounts accurate and properly maintained
- Coordinate with other departments on user interactions and Sleeper Picks issues
Qualifications
Sleeper requires:
- At least two years of direct customer support or customer success experience
- Strong written and verbal communication
- Problem-solving skill and an ability to identify root causes
- Empathy and a customer-centered approach
- Ability to work 40 hours across five days each week
- Availability for varying weeknight and weekend shifts
- Holiday and major-game-day availability
The listing does not state a college-degree requirement, certification, license, or prior sports-industry requirement. Familiarity with sports, daily fantasy products, regulated account activity, or fraud review would still help an applicant connect their experience to the actual work.
Resume Keywords
Use these terms only when they truthfully reflect your experience:
- Customer success
- Customer support
- Email support
- Chat support
- Social media support
- Technical troubleshooting
- User onboarding
- Bug triage
- Root-cause analysis
- Conflict resolution
- User feedback
- Feature requests
- Account maintenance
- Transaction review
- Fraud review
- Regulatory operations
- Compliance support
- Cross-functional collaboration
- Daily fantasy sports
- Night shift
Strong applicants should show how they diagnosed a difficult user problem, wrote a clear response, protected account accuracy, or escalated a risk with enough context for another team to act.
Location and Schedule
Sleeper's official Ashby record lists the role as Remote, United States. The posting does not name excluded states, required travel, a home-office stipend, or company-provided equipment.
The shift starts between 4:00 and 6:00 p.m. Pacific. Employees work five days and 40 hours per week, with two days off. Exact shift patterns may vary, and weeknights, weekends, holidays, and important sports-event days are required.
This schedule may be useful for people who prefer later hours, but applicants in Eastern and Central time should convert the Pacific start window carefully. A 4:00-to-6:00 p.m. Pacific start equals 7:00-to-9:00 p.m. Eastern before considering the shift's full length.
Closing Notes
This job is most attractive for experienced written-support workers who follow sports and are comfortable with evening schedules, real-money account issues, and fraud-review decisions. Its email, chat, and social-media channels create a stronger low-phone case than a generic customer-service title would.
The largest limitations are the two-year experience requirement, undisclosed pay, and demanding night/weekend/holiday schedule. Sleeper also does not make a zero-phone promise. The exact official job ID is e49eb828-bdc9-4b85-9285-5eca2467e579, and the application was last checked on September 23, 2026.
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