Last Updated on August 28, 2026 by Justin Bryant
UnitedHealthcare is hiring a remote Provider Customer Service Call and Chat Representative to help healthcare offices resolve benefits, eligibility, billing, payment, authorization, and claim questions.
The full-time job pays $20 to $36 per hour and includes 11 weeks of paid virtual training. A college degree is not required, but applicants need a high school diploma, GED, or equivalent work experience plus at least one year of customer service experience solving customer concerns.
This is not a non-phone position. The employee handles provider calls, simultaneous chats, and email as needed, with an expected daily volume of 50 to 70 calls or chats. Applicants should be comfortable with performance metrics, constant multitasking, and navigating more than 30 systems.
The normal shift is Monday through Friday, 11:30 a.m. to 8:00 p.m. Eastern, with possible overtime, weekends, or holidays. Applicants must live in the Eastern, Central, or Mountain time zone. The official listing was active when checked on August 28, 2026. UnitedHealth Group requisition: 1062813.
What Are UnitedHealthcare and UnitedHealth Group?
UnitedHealth Group is a healthcare and well-being company made up of UnitedHealthcare and Optum. UnitedHealthcare provides health-benefit plans, while Optum delivers care, pharmacy services, technology, data, and other health services.
This opening is within UnitedHealthcare. The representative works with healthcare providers such as physician offices, clinics, and billing offices rather than serving as a general consumer concierge.
The job centers on helping provider offices understand and resolve administrative healthcare issues. Common topics include member benefits and eligibility, billing and payments, prior authorizations, explanations of benefits, and behavioral-health questions.
Pay and Benefits
UnitedHealth Group lists a pay range of $20-$36 per hour for full-time employment. The final rate depends on factors such as the local labor market, education, work experience, and certifications.
The listing says eligible employees may receive:
- A comprehensive benefits package
- Incentive and recognition programs
- An employee stock purchase plan
- A 401(k) contribution
- 11 weeks of paid virtual training
- Company-provided equipment
Benefits are subject to eligibility requirements. The listing does not state the health-plan cost, paid-time-off amount, equipment list, or waiting periods, so applicants should confirm those details.
Job Highlight: Provider Customer Service Call and Chat Representative
This is a high-volume, multi-channel customer service job. The representative is the primary contact for healthcare professionals who need help with insurance and administrative questions.
The work may begin with a phone call, dual chat conversations, or email. The representative researches the issue across multiple systems, explains the answer, and tries to resolve it during the first interaction. UnitedHealthcare measures success through first-call resolution, provider satisfaction, and efficient resolution time.
The listing says employees may need to navigate more than 30 systems. That makes the role a better fit for applicants who can switch between tools without losing accuracy, document what happened, and communicate a complicated answer clearly.
Key Responsibilities
- Answer provider questions through calls, concurrent chats, and email.
- Research benefits, eligibility, billing, payment, authorization, and claim issues.
- Resolve provider concerns during the first interaction when possible.
- Navigate more than 30 systems to locate accurate information.
- Explain self-service digital tools and help providers use them.
- Work with internal partners when an issue requires additional investigation.
- Prevent repeat contacts by documenting and communicating complete resolutions.
- Manage approximately 50 to 70 calls or chats per day.
- Meet provider-satisfaction, quality, productivity, and resolution-time standards.
- Keep the camera on during required meetings.
Qualifications
UnitedHealthcare requires:
- A high school diploma, GED, or equivalent work experience
- Age 18 or older
- At least one year of customer service experience analyzing and solving customer concerns
- Experience with Windows PC applications and the ability to learn complex systems
- Typing speed of at least 35-40 words per minute with 90% accuracy
- Ability to handle provider calls or concurrent chats in a distraction-free environment
- Availability for the full shift and possible overtime, weekends, or holidays
Preferred qualifications include call-center, office, or related customer service experience using phones and computers as primary tools, plus healthcare experience or knowledge of healthcare terminology.
The role does not require a college degree, but it is not a no-experience job. Applicants should be able to show at least one year of customer service problem-solving and strong computer navigation.
Resume Keywords
Use these terms only when they accurately describe your experience:
- Provider customer service
- Call and chat support
- Concurrent chats
- First-call resolution
- Benefits and eligibility
- Claims research
- Billing and payments
- Prior authorization
- Explanation of benefits
- Healthcare terminology
- Issue resolution
- Customer satisfaction
- Call-center metrics
- Windows applications
- Multi-system navigation
- Digital self-service tools
- Written communication
- Active listening
- Typing speed
Quantify your experience when possible. Useful examples include daily call or chat volume, first-contact resolution, customer-satisfaction scores, quality scores, typing speed, systems used, and complex cases resolved.
Location and Schedule
UnitedHealthcare says the position is remote for applicants living in the Eastern, Central, or Mountain time zone. The listing does not include the Pacific time zone.
The normal full-time schedule is Monday through Friday, 11:30 a.m.-8:00 p.m. Eastern. Occasional overtime, weekend work, or holiday work may be required based on business needs.
The 11-week virtual training period runs Monday through Friday, 8:00 a.m.-4:30 p.m. Eastern, subject to trainer availability. Attendance is mandatory throughout training.
Remote employees need a private work area separated from other living spaces and a wired cable, DSL, or fiber connection with at least 25 Mbps download and 5 Mbps upload. Satellite, mobile hotspot, and line-of-sight wireless services do not qualify under the listed telecommuting rules. Equipment is provided.
Closing Notes
This job may fit someone with at least one year of customer service experience who wants a remote healthcare-support role with transparent pay, paid training, and no college-degree requirement.
The biggest advantages are the $20-$36 hourly range, 11 weeks of paid training, benefits eligibility, company equipment, and a clearly defined weekday shift. The biggest catches are the high call/chat volume, late Eastern shift, strict training attendance, wired-internet requirement, productivity metrics, and possible overtime, weekend, or holiday work.
Do not apply expecting a chat-only job. UnitedHealthcare explicitly describes calls, concurrent chats, and email, and expects 50-70 calls or chats per day.
Requisition: 1062813. Last checked: August 28, 2026.
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