Last Updated on July 14, 2026 by Justin Bryant
Think Academy is hiring Remote Customer Success Specialists.
This is a full-time contractor position.
The pay ranges from $20 to $25 per hour.
Mandarin speaking and writing skills are required for this role.
What is Think Academy?
Think Academy is an education technology company and a wholly owned subsidiary of TAL Education Group. The company provides K-12 enrichment programs designed to help students strengthen critical thinking, logical reasoning, and problem-solving skills through innovative teaching methods. More than 6 million students use TAL's online and offline education platforms each week.
Pay and Benefits
Compensation:
- $20 to $25 per hour
- Full-time contractor position
Job Highlight: Customer Success Specialist
Think Academy is looking for Customer Success Specialists to support parents and students throughout their learning journey. The team serves as the primary point of contact for customer questions, helps resolve issues across multiple communication channels, and works closely with internal teams to deliver a positive learning experience.
Key Responsibilities
- Provide customer support through chat, email, WeChat, and phone.
- Answer questions about courses, learning progress, exams, study plans, accounts, and platform usage.
- Resolve urgent and complex customer issues with a high level of ownership.
- Guide families throughout the student learning experience.
- Document customer issues and identify opportunities to improve processes.
- Collaborate with internal teams to improve customer satisfaction and user experience.
- Maintain a high standard of professionalism, empathy, and service quality.
Qualifications
- Previous experience in customer service, customer success, education support, or another customer-facing role is preferred.
- Fluency in Mandarin is required, with strong English communication skills.
- Excellent problem-solving and communication abilities.
- Strong organizational and multitasking skills.
- Comfortable learning new systems and technology.
- Customer-focused with a strong sense of ownership and attention to detail.
Schedule
Available shifts include:
- Day Shift:
- Monday through Friday: 10:00 a.m. to 7:00 p.m.
- Saturday and Sunday: 8:30 a.m. to 5:30 p.m.
- Night Shift:
- 3:00 p.m. to 12:00 a.m.
Candidates who are available to work Friday through Sunday will receive priority consideration.
Closing Notes
This opportunity is ideal for bilingual customer service professionals who enjoy helping students and families succeed. Applicants should be comfortable working in a fast-paced remote environment while delivering outstanding customer support across multiple communication channels.
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