Last Updated on June 9, 2026 by Justin Bryant
Super.com is hiring for an AI Quality Assurance-focused role within its Automated Customer Experience team.
This is a remote-first opportunity focused on monitoring, evaluating, and improving AI-powered customer support experiences across chat and voice channels.
The position is ideal for candidates with experience in customer support operations, quality assurance, AI support platforms, or customer experience analysis.
Quick Highlights
- Fully remote position
- Work from anywhere in the world
- Flexible work schedule
- Unlimited PTO
- Equity opportunities included
- Focus on AI-powered customer support quality
- Cross-functional role working with Operations, Product, Engineering, and AI teams
What is Super.com?
Super.com is a technology company focused on helping customers save money and maximize their lives through travel, financial products, and digital services.
The company operates as a remote-first organization and emphasizes employee growth, flexibility, learning, and career development.
Benefits
Super.com offers a variety of employee benefits, including:
- Remote-first work environment
- Flexible working hours
- Unlimited paid time off
- Company-wide recharge days
- Annual team offsites
- Weekly UberEats credits
- Travel discounts through SuperTravel
- Generous parental leave
- Flexible return-to-work programs
- Competitive salary
- Equity options
- Wellness budgets
- Personal development funding
- Learning and growth resources
Job Highlight: AI Quality Assurance Analyst
This role focuses on evaluating and improving the performance of AI-powered customer support agents across both chat and voice channels.
The successful candidate will review customer interactions, identify quality issues, monitor AI performance, and collaborate with multiple teams to improve customer outcomes.
This position plays an important role in helping shape how AI Quality Assurance operates within Super.com's customer support organization.
Key Responsibilities
- Review and audit AI chat and voice interactions
- Evaluate customer experience quality and resolution effectiveness
- Monitor policy compliance and escalation handling
- Identify AI failures such as hallucinations, looping behavior, and incorrect resolutions
- Analyze customer interactions for business insights and performance trends
- Identify factors affecting customer satisfaction and operational performance
- Partner with Product, Operations, Engineering, and AI teams to improve AI behavior
- Help develop reporting frameworks and quality monitoring tools
- Support the creation of quality guardrails and operational risk controls
Qualifications
- Degree in Business, Communications, Customer Experience, Data Analytics, or a related field
- Experience in customer support operations, quality assurance, AI support platforms, or customer experience analysis
- Strong written and verbal communication skills
- Ability to evaluate conversational quality across chat and voice channels
- Analytical mindset with experience interpreting customer satisfaction, quality assurance, or operational performance metrics
- Experience using CRM systems, support platforms, or AI support tools
Preferred Qualifications
- Experience with AI conversation design
- Experience working with AI chatbot or voice automation platforms such as Decagon, Ada, Intercom, PolyAI, or similar tools
- Experience building quality scorecards and operational auditing frameworks
- Experience with sentiment analysis and conversation analytics
- Background in travel, fintech, marketplace, or SaaS environments
- Strong project management skills
- Experience collaborating across multiple teams
Why This Role Stands Out
This position offers an opportunity to work directly on the future of AI-powered customer support. Rather than supporting traditional customer service operations, you will help evaluate and improve AI agents that interact with customers at scale.
Candidates interested in artificial intelligence, customer experience, quality assurance, and operations may find this role particularly appealing.
Work Environment
This role is part of Super.com's Automated Customer Experience (ACX) Team, a specialized group dedicated to the quality, performance, optimization, and design of AI support agents.
The team collaborates closely with Business Operations, Engineering, Technical Account Management, Quality Assurance, and Customer Experience teams.
Note: Salary information was not provided in the job description. Applicants should review the official application page for the most current compensation and hiring details.
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