Last Updated on June 9, 2026 by Justin Bryant
DraftKings is hiring Customer Experience Associates to provide support across multiple customer communication channels.
This full-time position focuses on helping customers resolve issues, answering product questions, and serving as a key connection between DraftKings and its users.
Quick Highlights
- Starting pay of $19.00 per hour.
- Bonus, equity, and benefits are eligible.
- Customer support role across phone, email, chat, and social media.
- Weeknight and weekend availability required.
- Must be at least 21 years old.
- Prior customer support experience preferred.
What is DraftKings?
DraftKings is a digital sports entertainment and gaming company that offers sports betting, daily fantasy sports, online casino games, and related products.
The company continues to invest heavily in technology and artificial intelligence to improve customer experiences, operational efficiency, and innovation across its platform.
Benefits
DraftKings states that eligible employees may receive competitive hourly pay, bonus opportunities, equity compensation, and a benefits package.
Specific benefit details may vary based on location and employment status.
Job Highlight: Customer Experience Associate
As a Customer Experience Associate, you will act as the frontline representative for DraftKings customers.
The role involves answering questions, resolving issues, and helping customers navigate DraftKings products and services. Associates are expected to provide fast, accurate, and professional support while representing the voice of the customer across the organization.
Key Responsibilities
- Provide exceptional customer service and support.
- Answer customer inquiries and resolve issues in a timely manner.
- Communicate with customers through phone, email, chat, and social media.
- Build strong product knowledge across DraftKings offerings.
- Handle customer concerns using effective conflict resolution skills.
- Advocate for customers and provide feedback that supports business growth.
- Maintain professional and high-quality customer interactions.
Qualifications
- Must be at least 21 years of age.
- Strong communication and interpersonal skills.
- Ability to communicate effectively across phone, email, and chat channels.
- Strong collaboration skills.
- Ability to work varying shifts, including evenings and weekends.
- Proficiency with Microsoft Office applications.
- Experience using ServiceNow or similar ticketing systems.
Preferred Qualifications
- Bachelor's degree or equivalent work experience.
- Previous online customer support experience.
- Relevant customer service or customer experience background.
Schedule Requirements
- This role requires flexibility to work shifts between 6:00 a.m. and 12:00 a.m.
- Employees work five days per week with two days off.
- Weeknight and weekend availability is required due to rotating schedules.
Pay Range
- Starting Pay: $19.00 per hour.
- Additional compensation may include bonus opportunities, equity awards, and a benefits package.
- Actual compensation may vary based on location, experience, skills, and qualifications.
Who May Be a Good Fit
This role may appeal to candidates who enjoy helping customers, solving problems, and working in a fast-paced online environment.
Individuals with customer service, technical support, help desk, contact center, or online support experience may find their skills transfer well into this position.
Note: Applicants must be at least 21 years old due to licensing requirements associated with the business.
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