If you want to make $4700/month with a very easy work-from-home job, check this out:

It's the Customer Operations Specialist job at Pathrise.

Pathrise is an online mentorship program for tech professionals that provides training, and advice to help in landing the next job.

Here are the job details:

Customer Operations Specialist at Pathrise

What you'll do:

  • Managing our JIRA ticketing system to address requests from fellows, alumni, and mentors
  • Meeting or exceeding customer support SLAs and maintaining high CSAT 
  • Owning all withdrawal requests, coordinating with fellows and mentors to determine fair withdrawal fees that optimize financial return while maximizing customer satisfaction
  • Overseeing the withdrawal fee payment collection process
  • Evaluating and resolving requests from placed fellows for discounted payments
  • Answering questions from fellows and alumni about the payment process 
  • Leading group graduation sessions with fellows when they are placed
  • Coordinating administrative processes such as sending and tracking contract addendums for fellows (e.g. program breaks, contract extensions, etc.) 
  • Onboarding part-time industry mentors and serving as their primary point of contact for operational processes and questions
  • Collecting feedback via surveys and calls from fellows, alumni, and mentors
  • Streamlining processes to optimize efficiency and customer satisfaction

Qualifications:

Required:

  • 1-2 years of experience in customer support or another customer facing role
  • Passion for the Pathrise mission and for creating a positive customer experience
  • Strong verbal and written communication skills
  • High conscientiousness and exceptional organizational skills with low error rate
  • Strong de-escalation skills and intuition for driving alignment with customers 
  • Ability to work collaboratively, autonomously, and manage ambiguity 

Preferred:

  • Experience in a startup or similar work environment 
  • Experience with JIRA Service Desk or another help desk system (e.g. ZenDesk)
  • JIRA admin background or willingness to learn is a big plus

Benefits:

  • $50,000 – 56,000/year base (contingent on experience)
  • Fully remote with company sponsored trips to yearly company events (Lake Tahoe in 2021, we're headed to Denver in 2022!)
  • Medical, Dental & Vision benefits
  • Twice-yearly Performance Bonuses
  • Unlimited PTO and flexible working hours
  • Professional Development & Wellness Stipends
  • WFH office stipend

Links:


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Justin Bryant
Justin Bryant

I'm an entrepreneur, fitness freak, artist, car enthusiast, sports fan and self improvement addict. My goal is to help people be their best and create incredible businesses that change the world.

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