Last Updated on September 4, 2026 by Justin Bryant
Optum, part of UnitedHealth Group, is hiring a full-time Pharmacy Customer Service Representative who can work remotely from anywhere in the United States.
The job pays $16 to $29 per hour. Required qualifications include a high school diploma, GED, or equivalent work experience, being at least 18, basic Windows computer familiarity, and schedule flexibility. One year of office, administrative, clerical, or customer service experience is listed as preferred rather than required.
This is a high-volume phone job, not quiet data entry or chat-only support. The listing says representatives may handle 50 to 70 calls per day from members and healthcare providers. The official application was active when checked on September 4, 2026. Requisition: 1062885.
What Are Optum and UnitedHealth Group?
Optum is a healthcare services and technology company within UnitedHealth Group. Its businesses support areas such as pharmacy benefits, care delivery, health technology, and customer service.
This opening supports OptumRx pharmacy services. The representative answers questions from members and healthcare providers about prescriptions, benefits, eligibility, billing, payments, authorizations, and medication deliveries.
Because scammers sometimes impersonate well-known remote employers, applicants should use the official UnitedHealth Group careers page and should never pay a fee to apply or receive equipment.
Pay and Benefits
UnitedHealth Group lists an hourly pay range of $16-$29 for this full-time position. Actual pay depends on factors including location, education, experience, certifications, and local labor markets.
The listing says eligible employees may receive:
- A comprehensive benefits package
- Health and wellness coverage
- Incentive and recognition programs
- An employee stock purchase program
- A 401(k) contribution
- Emotional health and financial support resources
- Career development opportunities
Benefits are subject to eligibility requirements. The posting does not state the exact insurance costs, paid-time-off allowance, 401(k) contribution amount, or incentive value for this job.
Job Highlight: Pharmacy Customer Service Representative
The representative answers incoming calls from members and healthcare providers. Common issues can include benefit and eligibility questions, billing and payments, treatment authorizations, explanations of benefits, and scheduling medication deliveries.
The employee researches each issue across company systems, gives the caller an accurate response, and documents the interaction. Optum says the work can involve 50 to 70 calls a day, so applicants should expect a structured call center environment with performance and attendance expectations.
This role has a lower formal entry barrier than many recent remote jobs. The required list does not include a college degree, license, healthcare background, or a minimum number of years in customer service. However, relevant customer service experience is preferred, and applicants still need to show that they can learn complex systems, handle difficult conversations, and work reliably on a fixed schedule.
Key Responsibilities
- Answer incoming calls from pharmacy members and healthcare providers.
- Identify the caller's question and gather the details needed to resolve it.
- Research benefits, eligibility, billing, payments, authorizations, and medication-delivery issues.
- Navigate multiple computer systems while speaking with callers.
- Explain information clearly and work toward resolving issues on the first call.
- Build professional relationships with providers and members.
- Document each issue and the steps taken to resolve it.
- Organize daily work and meet established service and productivity standards.
- Escalate complex situations when supervisor or specialist help is needed.
- Protect member, provider, and company information while working from home.
Qualifications
Optum lists these required qualifications:
- A high school diploma, GED, or equivalent work experience
- At least 18 years of age
- Familiarity with Windows PC applications
- The ability to navigate and learn new computer systems
- Availability for an assigned full-time shift within the stated seven-day operating window
- A private home workspace and qualifying wired internet connection
The listing places these qualifications in the preferred section:
- One year or more of experience in office, administrative, clerical, or customer service work where phones and computers were primary tools
- Healthcare experience
That distinction matters. Prior customer service and healthcare experience may make an applicant stronger, but the official posting does not list either one as mandatory. Applicants can emphasize transferable experience from retail, hospitality, office support, scheduling, reception, order support, or other roles that required problem solving and professional communication.
Resume Keywords
Use these terms only when they accurately describe your experience:
- Customer service
- Pharmacy support
- Member support
- Provider support
- Inbound calls
- High-volume calls
- First-call resolution
- Benefits and eligibility
- Billing and payments
- Treatment authorizations
- Medication delivery
- Issue resolution
- Call documentation
- Computer navigation
- Windows applications
- Data entry
- Active listening
- De-escalation
- Professional communication
- Problem solving
- Time management
- Information privacy
- Remote work
Strong resume examples could show customer volume, attendance, quality scores, first-contact resolution, documentation accuracy, difficult issues resolved, or experience learning several systems. Do not include private customer or patient information.
Location and Schedule
UnitedHealth Group describes the opening as National Remote and says employees may telecommute from anywhere within the United States, subject to its remote-work policy.
The job is full-time, 40 hours per week. Employees must be available for an assigned eight-hour shift during operating hours of 6:00 a.m. to 9:00 p.m. Central Time, Sunday through Saturday. Shifts, weekends, and occasional overtime may change with business needs.
Training includes three weeks of virtual classroom instruction followed by one week of on-the-job training. Training runs Monday through Friday from 8:30 a.m. to 5:00 p.m. Central, requires full attendance, and requires on-camera participation.
Remote employees need a dedicated work area separated from other living space and a wired cable, DSL, or fiber internet connection. Minimum speed is 25 Mbps download and 10-15 Mbps upload. Satellite, mobile hotspot, and line-of-sight antenna services are not allowed.
Closing Notes
This opening may fit someone with solid people skills, basic computer confidence, and the patience to solve detailed customer problems by phone. It is especially worth considering for applicants whose experience comes from retail, hospitality, reception, office support, or another service role rather than a specialized profession.
The strongest advantages are nationwide U.S. remote eligibility, transparent pay, virtual training, a high school-level education route, and no required license or minimum years of customer service experience. The biggest catches are the 50-to-70-call daily workload, wide seven-day scheduling window, possible overtime, strict training attendance, and wired-internet requirement.
The job was posted September 1 and was last verified open on September 4, 2026. UnitedHealth Group says the listing may close after it receives enough applicants. Requisition: 1062885.
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