Last Updated on September 4, 2026 by Justin Bryant
Draft2Digital is hiring a remote Junior Customer Service Analyst for applicants in 10 U.S. states. The company describes it as an entry-level customer support position, and junior positions begin at $37,000 per year plus benefits.
The work centers on online support tickets, publishing and account questions, content-review queues, case documentation, and basic troubleshooting. Previous publishing experience is not required, and the company says it will provide training and computer equipment.
Previous customer service experience is still listed among the desired qualifications, so this should be treated as beginner-friendly rather than guaranteed no-experience hiring. The official careers page and full job requirements were active when checked on September 4, 2026.
What Is Draft2Digital?
Draft2Digital provides publishing and distribution services for independent authors and small presses. Its tools help customers format books, distribute them to retailers and libraries, track sales, and promote their work.
The company also operates Books2Read and the Smashwords Store. The support team helps authors and publishers with accounts, publishing requirements, distribution, payments, content decisions, and technical issues.
This role is a direct company opening listed on Draft2Digital's official careers page. Applicants should follow the instructions on that page and be cautious of anyone asking for payment, gift cards, or sensitive financial information during recruiting.
Pay and Benefits
The official job requirements say junior positions begin at $37,000 per year plus benefits, although actual pay can vary based on experience.
The posting does not itemize the benefits package, insurance costs, paid time off, retirement plan, work hours, or overtime rules. Applicants should confirm those details before accepting an offer.
Draft2Digital says it provides:
- Training for the role
- Computer equipment
- A remote-work arrangement for residents of the eligible states
- Benefits, without itemizing them in the posting
The company does not require prior publishing experience. That is useful because the subject matter is specialized, but the day-to-day skills—writing, following procedures, organizing tickets, documenting issues, and helping customers—transfer from many common jobs.
Job Highlight: Junior Customer Service Analyst
This is a written-support and content-review role. The employee responds to entry-level tickets through Draft2Digital's online support system and helps customers with account, publishing, distribution, payment, and book-related questions.
The analyst also reviews assigned items in content-review queues, assists with questions and appeals when content is rejected, follows written workflows, and escalates issues that require a more experienced analyst or team lead.
Basic technical troubleshooting is part of the job. The employee gathers account details, documents concerns clearly, keeps ticket queues organized, and stays current on publishing policies and vendor requirements.
The official duties do not list routine phone calls, and written communication is a major part of the job. However, the qualifications mention verbal communication and the listing does not explicitly promise a phone-free position. It should not be advertised as no-phone.
Key Responsibilities
- Respond to entry-level customer tickets through the online support system.
- Help customers with account, publishing, distribution, payment, and book questions.
- Review and process work assigned through content-review queues.
- Assist with content-rejection questions and appeals.
- Follow written workflows, documentation, and escalation procedures.
- Gather relevant account details before escalating a case.
- Document customer concerns accurately and professionally.
- Perform basic troubleshooting and initial technical investigations.
- Keep tickets, queues, and assignments organized and current.
- Participate in onboarding, training, and continuing education.
- Learn changes to company policies, vendor rules, and publishing requirements.
- Help other support-team members when workloads shift.
Qualifications
Draft2Digital's desired qualifications include:
- Previous customer service or customer support experience
- Strong written and verbal communication
- Strong spelling, grammar, and proofreading skills
- Attention to detail
- Follow-up and customer service skills
- Organization and time management
- The ability to follow detailed written procedures consistently
- The ability to manage multiple tickets and priorities
- The judgment to recognize when an issue needs escalation
- The ability to work independently and apply coaching
- Experience using Microsoft Office, especially Word
- A dedicated workspace with reliable internet
Freshdesk, Excel, Adobe products, HTML, technical troubleshooting, digital publishing, ebooks, print-on-demand, and content-policy review are preferred extras rather than the core entry barrier.
The listing does not state a college-degree requirement or a minimum number of years of experience. It does say previous support experience is desired, so applicants should emphasize transferable service work from retail, hospitality, office administration, reception, community moderation, order support, or volunteer roles when accurate.
Resume Keywords
Use these terms only when they match your real experience:
- Customer support
- Online ticket support
- Written communication
- Content review
- Account support
- Payment questions
- Publishing support
- Distribution support
- Case documentation
- Issue escalation
- Basic troubleshooting
- Queue management
- Policy review
- Written procedures
- Proofreading
- Spelling and grammar
- Attention to detail
- Follow-up
- Time management
- Microsoft Word
- Freshdesk
- Microsoft Excel
- Adobe products
- HTML
- Information privacy
Strong examples could show the number of tickets or requests handled, response quality, accuracy, turnaround time, queue organization, policy decisions, customer satisfaction, or problems escalated correctly.
Location and Schedule
The opening is remote, but applicants must reside in one of these states:
- California
- Colorado
- Florida
- Georgia
- Kansas
- Ohio
- Oklahoma
- Texas
- Washington
- Wisconsin
The official posting does not state the normal work hours, time zone, weekly schedule, overtime expectations, or travel requirements. Applicants should ask about those details during the interview process.
Final candidates may be required to attend an in-person interview in Edmond, Oklahoma. Draft2Digital says it will pay for that interview trip. The company also says computer equipment will be provided, but it does not list the equipment or internet reimbursement details.
Closing Notes
This opening may fit a careful writer who enjoys helping people, following detailed procedures, reviewing content, and keeping online work organized. It is more broadly accessible than many remote jobs because it is explicitly entry-level and does not require a license, degree, publishing background, or several years in a specialized field.
The best advantages are the $37,000 starting salary for junior positions, training, company-provided equipment, written ticket work, and transferable skill set. The biggest catches are the 10-state limit, desired customer support experience, unspecified schedule and benefits, and possible company-paid final interview in Oklahoma.
The opening was last verified on Draft2Digital's official careers page on September 4, 2026. The company instructs candidates to submit a resume using the email address shown on that page.
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