Last Updated on June 3, 2026 by Justin Bryant
Natera is hiring a Regional Customer Support Specialist, which is also referred to internally as a Territory Manager.
The role focuses on supporting medical professionals, patients, and internal teams while helping ensure a smooth testing and reporting process.
A two-year degree or 2 to 5 years of related experience is preferred. An undergraduate degree is also preferred, but not specifically required.
What is Natera?
Natera is a global genetic testing and diagnostics company specializing in oncology, women's health, and organ health. The company develops cell-free DNA testing designed to support earlier detection, personalized treatment decisions, and improved patient outcomes.
Natera works with a wide range of professionals, including geneticists, laboratory scientists, physicians, software engineers, and business specialists.
Benefits
Eligible employees may receive:
- Medical, dental, and vision coverage
- Life and disability insurance
- 401(k) benefits
- Fertility care benefits
- Pregnancy and baby bonding leave
- Commuter benefits
- Free testing for employees and immediate family members
- Employee referral program
Job Highlight: Regional Customer Support Specialist
This customer support role serves as a primary contact for medical accounts and sales representatives. The position involves helping customers navigate the testing process, resolving issues, tracking missing information, communicating delays, and ensuring results are delivered within expected turnaround times.
The role requires strong communication skills, organization, attention to detail, and the ability to handle escalated customer situations professionally.
Key Responsibilities
- Customer Support: Respond to internal and external customer inquiries
- Account Management: Serve as the primary contact for accounts and sales teams
- Issue Resolution: Research and resolve escalated customer concerns
- Documentation: Record communications, actions taken, and follow ups
- Sample Coordination: Help facilitate redraws and communicate delays or cancellations
- Test Knowledge: Maintain familiarity with Natera oncology testing processes and requirements
- Compliance: Handle protected health information in accordance with HIPAA requirements
Qualifications
- Education: Two year degree and/or 2 to 5 years of related experience
- Experience: Customer support, account support, or related experience
- Communication Skills: Strong written and verbal communication
- Organization: Ability to manage multiple priorities and stakeholders
- Problem Solving: Strong critical thinking and issue resolution skills
- Technical Skills: Intermediate knowledge of GSuite and strong typing, spelling, and grammar skills
Preferred Qualifications
- Experience with Salesforce Service Cloud
- Experience with laboratory information management systems
- Experience with customer portals and cloud based call center platforms
- Bilingual skills
- Data maintenance and analysis experience
Important Notes
This role regularly involves handling protected health information and requires completion of HIPAA and compliance training shortly after hire.
Applicants should be aware that Natera only contacts candidates through official @natera.com email addresses. The company warns that communications from other domains may be fraudulent.
Note: If the application link no longer works, the job may have been filled. Subscribe below to be notified of future remote jobs.
