Last Updated on June 3, 2026 by Justin Bryant
Included Health is hiring remote Member Care Advocates.
The position starts with a paid 3-week training program and offers a starting contract pay rate of $21.00 per hour. Eligible workers may have the opportunity to transition into a permanent position after approximately 5 months.
This is a fully remote role that requires a secure, distraction-free home office.
What is Included Health?
Included Health is a healthcare navigation and virtual care company focused on helping people access healthcare services more easily. The company combines virtual care, care advocacy, and benefits navigation to help members understand their healthcare options and receive appropriate care.
Benefits
Contract employees receive medical and dental benefits through the contracting agency.
Permanent employees may have access to:
- Medical, dental, and vision insurance
- Free virtual primary care, urgent care, and behavioral health services
- Employee Assistance Program
- Family and friend support programs
- Work from home internet stipend
- 401(k) with company matching
- Paid time off
- Paid parental leave
- Company holidays
- Paid volunteer time
- Career development opportunities
Job Highlight: Member Care Advocate
Member Care Advocates serve as a primary point of contact for members seeking help with healthcare benefits, provider searches, eligibility questions, and care navigation.
The role involves handling a high volume of inbound calls while providing clear, empathetic support and helping members understand healthcare benefits and available resources.
Key Responsibilities
- Member Support: Answer inbound calls and provide compassionate assistance
- Benefits Education: Explain deductibles, copays, coinsurance, coverage, and eligibility
- Provider Search: Help members locate and confirm in-network providers
- Program Enrollment: Assist members with scheduling and enrollment processes
- Issue Resolution: Resolve routine questions using established workflows and resources
- Documentation: Accurately record member interactions and follow-up actions
- Research: Use internal systems, knowledge bases, and carrier portals to find solutions
- Quality Service: Maintain high member satisfaction and quality standards
Qualifications
- Education: Bachelor's degree and at least 2 years of customer service or healthcare experience, OR 5 years of relevant healthcare or benefits navigation experience
- Customer Service: Strong experience supporting customers in a high-volume environment
- Communication Skills: Excellent verbal and written communication skills
- Technical Skills: Familiarity with Google Workspace, CRM software, and Apple products
- Problem Solving: Ability to think critically and follow established workflows
- Remote Work Skills: Ability to work independently from a secure home office
- Compliance: Understanding of HIPAA requirements and member confidentiality
Training Requirements
New hires must complete a mandatory 3-week paid training period.
Training Schedule:
• Monday through Friday
• 10:00 AM to 7:00 PM EST
• No planned time off is permitted during training
Pay
Contract Position:
• $21.00 per hour
Permanent Position Information:
• Included Health notes a new hire rate of $24.10 per hour for expanded responsibilities and permanent team members
Important Notes
This role involves handling a large volume of inbound calls and helping members navigate healthcare benefits and care options.
Candidates should be comfortable working in a fast-paced customer support environment while maintaining empathy, professionalism, and attention to detail.
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