Last Updated on July 9, 2026 by Justin Bryant
Liberty Mutual is hiring a Remote Licensed Customer Service Representative.
This is a full-time remote position.
The typical starting salary is $47,500 to $63,500 per year.
The full salary range for the position is $42,000 to $76,000 per year.
Applications are accepted through July 20, 2026.
What is Liberty Mutual?
Liberty Mutual is one of the largest property and casualty insurance companies in the world, providing insurance products and services for individuals and businesses. The company serves millions of customers and is known for its focus on customer service, workplace flexibility, and employee development.
Pay and Benefits
Compensation:
- Typical starting salary: $47,500 to $63,500 per year
- Full salary range: $42,000 to $76,000 per year
Benefits include:
- Medical, dental, and vision benefits
- 15 days of flexible paid time off annually
- Paid training
- Professional development opportunities
- Employee Resource Groups
- Additional employee benefits offered through Liberty Mutual
Job Highlight: Remote Licensed Customer Service Representative
Liberty Mutual is seeking experienced customer service professionals with an active Property and Casualty Producer's license to support policyholders and insurance agents. Representatives assist customers with policy questions, resolve issues, and provide accurate information while delivering a high level of customer satisfaction.
Paid training is provided, and employees receive all required work equipment.
Key Responsibilities
- Respond to customer and agent inquiries regarding personal insurance policies.
- Provide accurate information and resolve policy-related issues.
- Identify customer needs and recommend appropriate solutions.
- Escalate complex issues when necessary.
- Maintain a high level of customer satisfaction and policy retention.
- Work independently while managing multiple customer interactions.
Qualifications
- An active Property and Casualty (P&C) Producer's insurance license is required.
- At least 2 years of customer service experience.
- Associate degree or at least 1 year of insurance experience is preferred.
- Strong verbal and written communication skills.
- Excellent organizational and problem-solving abilities.
- Ability to review and organize information from multiple sources.
Schedule
Paid training takes place Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern Time. Attendance throughout training is required.
After training, shifts begin between 7:55 a.m. and 10:00 a.m. Eastern Time. Employees will work a rotating weekend schedule, with either Saturday or Sunday required and a weekday off when scheduled to work the weekend.
Work From Home Requirements
- Quiet, secure, distraction-free workspace.
- Wired internet connection.
- Minimum download speed of 25 Mbps.
- Minimum upload speed of 5 Mbps.
- All required equipment is provided by Liberty Mutual.
Hiring Restrictions
Liberty Mutual is currently not hiring for this position in:
- New York
- California
- Alaska
- Hawaii
- New Mexico
- Illinois
Closing Notes
This position is best suited for licensed insurance professionals who enjoy helping customers and solving policy-related issues. Because an active Property and Casualty Producer's license is required, applicants should ensure their license is current before applying.
Note: If the “Apply Here” link is no longer working, the job may have been filled. Subscribe below to be notified of future remote jobs.
