Invision is hiring for some easy $5000/month work from home customer support jobs with little experience and no degree needed!
Customer Advocate, Tier 1 Support at InVision
InVision is a digital product design platform that also hires people to work from home all around the world.
Here are the details:
What you'll do:
- Provide thoughtful support to those of varying technical fluencies via email, phone, live chat, social media, community moderation, video conferencing, and internal channels
- Diagnose and troubleshoot technical issues
- Answer product, account, and billing related questions
- Assist with sales and account management related processes
- Compare, analyze, qualify, and escalate customer requests to appropriate teams or individuals
- Think on your feet, learn a complex product inside and out, and discover creative methods to resolve customer issues
- Advocate for ways to improve the customer experience in our product and processes
- Cross-functional project work that may include: developing and maintaining macros and documentation, developing training to prepare for new feature releases, assisting with customer outreach, and other projects that would benefit our customers and Go to Market team
Qualifications:
- You're an empathetic and clear communicator who strives to delight customers in every interaction – strong written and verbal communication skills are a must
- You’re a curious problem-solver who genuinely relishes troubleshooting
- You’ve got a strong sense of ownership and seek out opportunities to proactively address problems before they escalate
- You love to teach, and in order to do that well, you’re also eager to learn as much as you can
- You have a related customer support, community moderation, or account management experience, preferably in a SaaS B2B setting
- You’re flexible, resourceful, love having many irons in the fire, and have the skills to stay organized and on top of it all
- You’re located in the UK or North America are are able to work a 40 hour work week M-F to provide support for our customers
- The hours for this role are 6 am to 3 pm PT (9 am to 6 pm ET)
- You’re able to use MacOS, have experience with modern ticketing, customer engagement, and CMS solutions within customer service environments (Zendesk experience is a plus)
- Prior knowledge of design tools (InVision, Sketch, Adobe XD, Figma) are a plus
- Previous experience of working in a fully remote environment is a plus
Compensation/Benefits:
- According to Glassdoor, this job has an estimated pay of $60,000/year.
- Monthly allowance to support every aspect of living your best remote life, including: coffee, snacks, or lunch; a trip to the spa, salon, or barbershop; house cleaning; or groceries
- Monthly wellness reimbursement
- New hire home office budget with a refreshed home office budget after two years for an office chair, desk, or other equipment
- Annual funds towards self-development, including relevant books, magazines, memberships, and subscriptions
- Free Headspace account
- Parental leave
- Fertility care and support
- Reimbursement for nursing-related costs during business travel
- Family caregiving support
- Peer recognition budget
- Charitable donation matching
- Flexible paid-time off
Interview Questions:
- What are you looking for in your next role? Why Invision?
- What would you do if someone comes to you with a problem?
- Why are you interested in leaving your current company?
- Can you tell me something about yourself?
- Based on what I have just told you about the company, how would we be a good fit for you?
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