Trust & Safety Specialist, Fraud at Instacart
Instacart is a gig economy grocery delivery service.
What you'll do:
- Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
- Maintain a queue of inbound shopper & customer appeals with time management and prioritization skills
- Recognize and present opportunities to improve and drive tasks to full resolution
- Complete live/ historical data reviews with detail-oriented approach
- Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements
Qualifications:
- 1-2+ years professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record
- Strong verbal and written communication skills
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
- Understanding of the gig economy
- Ability to make critical and sensitive issues quickly in a fast paced environment
- Operate within a high degree of confidentiality
- Familiarity with ZenDesk or similar (preferred)
- Proficient in Excel/ Google Sheets
- Basic understanding of SQL is a plus
- Weekends or holiday availability
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