Last Updated on August 3, 2026 by Justin Bryant
Humana is hiring a Remote IFG Customer Success Agent.
This full-time customer service role focuses on helping Medicare beneficiaries understand their coverage, compare plans, resolve issues, and navigate their healthcare options. The position pays $48,900 to $66,200 per year and requires an active Health Insurance License.
What is Humana?
Humana is a leading healthcare and health insurance company serving millions of Medicare, Medicaid, and commercial insurance members across the United States. This role supports Innovative Financial Group (IFG), a Humana subsidiary that helps customers compare and enroll in Medicare plans from multiple insurance carriers.
Pay and Benefits
Pay:
• $48,900 to $66,200 per year.
• Compensation varies based on experience, location, and qualifications.
Benefits:
• Medical, dental, and vision insurance starting on day one.
• 401(k) with employer matching.
• Paid time off and company holidays.
• Tuition assistance.
• Paid parental and caregiver leave.
• Career development opportunities.
• Employee recognition programs.
• Employee charity matching.
Job Highlight: IFG Customer Success Agent
As an IFG Customer Success Agent, you'll assist Medicare customers by answering questions, explaining plan benefits, resolving enrollment issues, and helping members make informed healthcare decisions. You'll work with multiple insurance carriers while collaborating with sales teams and internal support staff to provide an outstanding customer experience.
Key Responsibilities
• Answer inbound and outbound customer inquiries.
• Explain Medicare plans, benefits, and coverage options across multiple carriers.
• Help customers understand eligibility, enrollment, and plan changes.
• Resolve customer concerns with empathy and professionalism.
• Partner with sales agents, carrier representatives, and internal teams to resolve issues.
• Support customer retention by helping members navigate Medicare decisions.
• Maintain compliance with Medicare regulations and company policies.
• Share feedback to improve customer service and operational processes.
Qualifications
• Active resident Health Insurance License is required.
• Two or more years of Medicare customer service or Medicare sales experience.
• Two or more years of experience working remotely.
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Excellent communication and customer service skills.
• Ability to explain Medicare plans clearly and accurately.
• Flexibility to work evenings, weekends, and overtime when needed.
Preferred Qualifications
• Bilingual English and Spanish skills.
• Call center or high-volume customer support experience.
• Experience using Salesforce or similar CRM platforms.
• Experience working in a Medicare brokerage or multi-carrier environment.
• Customer retention or advocacy experience.
Work Schedule
• Full-time, 40 hours per week.
• Business hours fall between 8:00 AM and 8:00 PM Eastern Time.
• Initial six-week training schedule is 10:30 AM to 7:00 PM Eastern Time.
• Weekend hours may be required during peak enrollment periods.
Closing Notes
Applicants must already hold an active Health Insurance License in their state of residence to be considered. This remote position also requires a dedicated home workspace, reliable high-speed internet, and occasional travel for training or meetings when necessary.
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