If you want a job that has a combination of high pay, benefits, and great employee ratings, you're going to love this.

Check out the Customer Success Specialist job at Help Scout:

Check out the details below:

About the Role:

  • The team operates at scale through high leverage activities. That means one-to-many and able to scale nicely without a large additional commitment of resources. In terms of customer engagement our primary channels are hosting live online classes and developing self-serve resources like text articles, screen recordings, and in-app guidance. From time to time you will need to work with customers on an individual basis through video conferencing.
  • The rest of the Customers team works out of the main support queue, and you’ll also spend some of your time helping potential and current customers via email. If you’re curious to hear how our team works together, check out this webinar.
  • We partner closely with other teams like Product, Marketing, and Sales and you will be expected to regularly liaise with them in order to move projects forward and accomplish our shared objectives.

Compensation/Benefits:

  • $75k-$81k/year is the compensation for this job.
  • Health and dental insurance is 100% covered for you and your family.
  • They cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).
  • 3-4 weeks of vacation per year in addition to public holidays, but there are no firm rules.
  • After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off.
  • 12 weeks of paid leave for all new parents.
  • Up to $1,800 per year as a personal development stipend to improve your craft.
  • A Mac laptop or equivalent of your choice, and a $1500 stipend so you can feel ready to work from home. They also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.
  • They also offer complete transparency about they company. Everyone has full access to business metrics and financial information about the company.
  • See this page for more on benefits

Required Qualifications:

  • You have some prior work experience(1-3 years) in Customer Success at an enterprise software company. You care deeply about helping customers and our bigger goal of improving customer service.
  • You are highly motivated and self-sufficient. You have a relentless drive to accomplish goals in a timely fashion without sacrificing quality.
  • You can quickly pick up the know-how of our software, its basic functionality, nuances, and most importantly its application in real-world business contexts.
  • You are full of ideas and possibilities and don’t hold back on sharing them with others and pursuing them. If you think something doesn’t look right or could be done better, you make sure that your voice is being heard.
  • You have top-notch verbal communication skills and are able to use them to quickly react and adapt to customers in real-time. Your writing ability is also strong and flexible enough to apply to both customer emails and best practice documentation alike.
  • We work together as a team, within the Customers team and across every other function in the company. You have a knack for gaining trust and building strong working relationships with your peers and colleagues.

Preferred Qualifications:

They don't seem to have specific qualifications that they prefer but don't require.

Technical Requirements:

They seem to provide you with most of what you need for your home office. Other than that, they don't mention details about internet speed or other technical requirements.

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Justin Bryant
Justin Bryant

I'm an entrepreneur, fitness freak, artist, car enthusiast, sports fan and self improvement addict. My goal is to help people be their best and create incredible businesses that change the world.

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