Last Updated on August 26, 2026 by Justin Bryant
Foodsmart is hiring a remote Member Support Representative Tier 2 to help members understand their services, eligibility, and benefits while providing technical and appointment support.
This is a part time U.S. remote position requiring approximately 30 hours per week. The fixed schedule is Monday through Friday from 2:00 PM to 8:30 PM Pacific, which is 5:00 PM to 11:30 PM Eastern.
Pay is $20.68 to $24 per hour plus a $4,000 annual commission plan, described as $1,000 per quarter. The position includes time off but is not eligible for health insurance.
No college degree appears in the official qualifications. The listing also does not give a required number of years, but applicants need previous support experience, experience protecting personal or health information, basic HIPAA knowledge, suitable internet service, and a private workspace.
This is explicitly a phone support job. Live inbound calls are a central responsibility, so it should not be promoted as non-phone or mostly written support. The official Lever application was active when checked on August 26, 2026. Lever job ID: c6b99dbb-bdbb-47d4-a83f-39e366b37f71.
What Is Foodsmart?
Foodsmart operates a nutrition focused healthcare platform. It combines access to registered dietitians, nutrition counseling, digital tools, meal planning, grocery ordering support, food benefits, and assistance with programs such as SNAP.
Foodsmart says its platform supports more than three million members, including people covered through employer health plans, Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers.
The Member Support team helps people understand what Foodsmart offers and use its services successfully. Tier 2 representatives also address more complicated technical problems, coordinate with providers, and contribute to operational projects.
Pay and Benefits
Foodsmart lists an hourly range of $20.68 to $24 and says the role can work up to approximately 30 hours per week.
The company also lists a $4,000 annual commission plan, divided into $1,000 quarterly amounts. Applicants should ask how commission is earned, which metrics apply, whether every representative is eligible, and how partial quarters are handled.
Foodsmart says its ranges reflect the target minimum and maximum for new hires at its San Francisco headquarters. Actual pay can depend on work location, skills, experience, education, and training.
The part time position includes time off but is not eligible for health insurance benefits. The job page also mentions a remote-first environment and a collaborative team. It does not list a 401(k), paid holidays, equipment, or other employee benefits for this particular opening.
Job Highlight: Member Support Representative Tier 2
The representative answers live inbound calls from Foodsmart members. Call topics can include Foodsmart services, member eligibility, health plan benefits, telenutrition, appointments with dietitians, food delivery, grocery ordering, and account or platform problems.
The employee verifies information while speaking with the member, documents each interaction, and keeps records accurate so another teammate can understand what happened and continue the work if necessary.
Tier 2 representatives also handle elevated technical troubleshooting. They may help members solve platform and account issues, navigate basic technology problems, or coordinate with another internal team or outside partner when a direct resolution is not available.
The job requires patience and careful communication because members may be confused about healthcare benefits, technology, appointments, or food assistance. It also involves sensitive personal and health information that must be handled securely.
Key Responsibilities
- Answer live inbound calls from members and providers.
- Explain Foodsmart services, eligibility, and benefits.
- Document conversations, questions, and ongoing resolutions.
- Maintain accurate and complete member records.
- Verify eligibility and provider benefit information across multiple systems.
- Explain the purpose and value of telenutrition.
- Match members with dietitians and available appointment times.
- Troubleshoot platform, account, and basic technology issues.
- Address questions about food delivery and grocery ordering.
- Coordinate with internal teams, providers, and external partners.
- Protect personally identifiable information and protected health information.
- Meet productivity, quality, and customer support goals.
Qualifications
Foodsmart looks for applicants with:
- Experience working in a support role, either in person or through live calls
- Strong oral and written communication
- Ability to explain complex information concisely
- Experience working with PII and PHI
- Basic understanding of HIPAA
- Strong critical thinking and resource navigation
- Ability to work in several systems at the same time
- Accurate documentation and attention to detail
- Resilience when workflows and information change
- Ability to work independently while collaborating with a team
- Comfort receiving and providing feedback
- Availability for the complete Monday through Friday evening schedule
The official listing does not state a college degree requirement or a minimum number of years. It still expects relevant support experience and comfort handling live calls, complex questions, protected information, and performance goals.
Home Office Requirements
Applicants need reliable high speed internet with approximately:
- 100 Mbps download speed
- 20 Mbps upload speed
They also need a completely private, quiet, and secure workspace. These requirements are important because the employee will discuss personal health and eligibility information during live calls.
The listing does not state whether Foodsmart supplies a computer, headset, monitor, or internet reimbursement. Applicants should confirm equipment and security requirements before accepting the position.
Resume Keywords
Use these phrases only when they accurately describe your experience:
- Member support
- Inbound calls
- Healthcare customer service
- Eligibility verification
- Benefits explanation
- Protected health information
- Personally identifiable information
- HIPAA
- Call documentation
- Technical troubleshooting
- Appointment scheduling
- Provider coordination
- Multiple system navigation
- Customer support metrics
- Complex problem solving
- Remote call support
Strong resume bullets can mention average calls handled, quality scores, customer satisfaction, first contact resolution, documentation accuracy, sensitive information handled, or complicated problems resolved.
Location and Schedule
The role is remote within the United States. It requires approximately 30 hours per week on this fixed schedule:
- Monday through Friday
- 2:00 PM-8:30 PM Pacific
- 5:00 PM-11:30 PM Eastern
This is an evening shift for most U.S. applicants. The listing does not describe flexible scheduling, weekend work, overtime, training hours, or a closing date.
Applicants should make sure they can work the full schedule consistently before applying. People seeking a daytime position or fewer than 30 hours may not find this opening suitable.
Closing Notes
This Foodsmart position may appeal to people who need a substantial part time schedule, can work evenings, have support experience, and want a remote healthcare role without a stated college degree requirement. The hourly pay and quarterly commission opportunity are stronger than many part time phone support listings.
The major catches are the fixed late shift, approximately 30-hour commitment, live inbound calls, internet and private workspace requirements, protected health information responsibilities, and lack of health insurance. It should not be promoted as no experience, non-phone, flexible schedule, or a full benefits position.
The posting does not show a closing date. Lever job ID: c6b99dbb-bdbb-47d4-a83f-39e366b37f71. Last checked: August 26, 2026.
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