Last Updated on September 19, 2022 by Justin Bryant

If you want a work-from-home job little or no experience as well as no degree required, while giving you a free Mac laptop and Kindle, check out the Product Support Expert position at Follow Up Boss.

Follow Up Boss is a CRM for high-growth real estate businesses.

Product Support Expert at Follow Up Boss

Here are more details about the job:

• Follow Up Boss jobs page
• Employee reviews

What You'll Do:

• Answering incoming phone calls from customers via Zendesk to answer product questions, help connect lead sources and integrations, and troubleshoot issues. 
• Answering support tickets via Zendesk to help customers.
• Helping new customers get started and winning them over from the get-go.
• Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
• Advocating customers’ requests and needs across the entire company. (We use Basecamp to communicate internally.)
• Educating about newly released features and functionality.
• Contributing to our Help Center (help.followupboss.com) and internal documentation.

Compensation/Benefits:

• The estimated compensation is around $60,000/year for this position.
• Work remotely: Live and work wherever you like!
• Competitive salary: Our career framework pays in the top 10% no matter where you live.
• Insurance: Company paid health, dental & vision insurance for all of our team members and their families.
• Family leave: generous family leave – fully paid!
• Home office setup: Get a Macbook Pro + $1000 to set up your home office.
• Personal development stipend: $1000 per year to focus on bettering yourself.
• 401(k): With 6% company match!
• Retreats: Join us for company get-togethers every year!
• Co-working stipend: Get some extra cash for a co-working space or a coffee shop work.
• Free books and Kindle: Get a free Kindle and all the free books – digital and audio – you like, anytime.
• Gym: Monthly stipend to keep you active and feeling good.
• Money each month to spend on caffeine.

Qualifications:

• Self-motivated and proactive mindset.
• Remote work experience is considered an asset.
• Experience in a SAAS company is considered an asset.
• Being amenable to weekend hours is an asset, but not required.
• Based in the USA, quiet home office with fast internet.
• Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).

About You:

• You always go out of your way to support customers; no problem is too hard to solve
• You are known for your positive outlook; you are a glass half full type of person who is known for turning challenges into opportunities
• You would describe yourself as patient, empathetic and having a good sense of humor
• You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
• Superb written and verbal skills (with a professional yet fun demeanor)
• You consider yourself tech savvy and efficient with SaaS applications

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Justin Bryant

Hi! My name is Justin. I started my own business in 2013 and have been running it ever since. I have over 10 years of experience in personal finance, entrepreneurship, remote job evaluation, social media, writing, digital marketing, SEO, etc. The last few years, I have also become increasingly known for AI system-building and investment insights. My goal is to help you succeed by sharing what I've learned and creating awesome tools!

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