Check out this very easy $250/day, non-phone work-from-anywhere job with flexible hours:

It's the Technical Support Specialist position at DNSimple.

DNSimple provides a comprehensive API and web interface for domain management automation to customers around the world.

Technical Support Specialist at DNSimple

What you'll do:

  • Be the last point of escalation for the Customer Success Team on technical issues.
  • Resolve technical issues confidently using available resources.
  • Help manage the issue backlog, assisting developers with priority and reproduction, and assisting the Customer Success team with explanations, verification, and workarounds.
  • Assist with creating tools used by our internal teams to support customers.
  • Contribute to internal documentation on technical troubleshooting and issue resolution.
  • Be an inspiring and supportive teammate by providing feedback, idea generation, teaching, learning.

Requirements

  • You have experience working on a distributed team.
  • You have experience working in customer support.
  • You have excellent English writing and comprehension.
  • You are in, or can work in, the UK or European time zones
  • You have experience with DNS.
  • You love to troubleshoot and debug issues. The harder the challenge, the deeper you want to go.
  • You’re detail oriented, understanding that noticing the smallest detail can mean the difference in reproducing a tricky issue.
  • You are upbeat and will be empathetic to customers
  • You’re eager to brainstorm new ways to connect with customers
  • You love to take on a challenge and learn new things. DNSimple is a complex product in an ever-evolving space and the work is challenging – but also deeply rewarding.

Compensation/Benefits

  • Salary range: $60,000 – $70,000 USD depending on experience
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Work From Home
  • Company Meet Ups

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