Check out this very easy $270/day, non-phone work-from-anywhere job with flexible hours:

It's the Technical Support Specialist position at DNSimple.

DNSimple provides a comprehensive API and web interface for domain management automation to customers around the world.

Technical Support Specialist at DNSimple

What you'll do:

  • Be the last point of escalation for the Customer Success Team on technical issues.
  • Resolve technical issues confidently using available resources.
  • Help manage the issue backlog, assisting developers with priority and reproduction, and assisting the Customer Success team with explanations, verification, and workarounds.
  • Assist with creating tools used by our internal teams to support customers.
  • Contribute to internal documentation on technical troubleshooting and issue resolution.
  • Be an inspiring and supportive teammate by providing feedback, idea generation, teaching, learning.

Requirements

  • You have experience working on a distributed team.
  • You have experience working in customer support.
  • You have excellent English writing and comprehension.
  • You are in, or can work in, the UK or European time zones
  • You have experience with DNS.
  • You love to troubleshoot and debug issues. The harder the challenge, the deeper you want to go.
  • You’re detail oriented, understanding that noticing the smallest detail can mean the difference in reproducing a tricky issue.
  • You are upbeat and will be empathetic to customers
  • You’re eager to brainstorm new ways to connect with customers
  • You love to take on a challenge and learn new things. DNSimple is a complex product in an ever-evolving space and the work is challenging – but also deeply rewarding.

Compensation/Benefits

  • Salary range: $60,000 – $70,000 USD depending on experience
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Work From Home
  • Company Meet Ups

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Justin Bryant
Justin Bryant

I'm an entrepreneur, fitness freak, artist, car enthusiast, sports fan and self improvement addict. My goal is to help people be their best and create incredible businesses that change the world.

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