Make $55k/year listening to phone calls at home without talking!

Here are the job details:

Quality Assurance Specialist at Above Lending

Above Lending is a financial services company.

What you'll do:

  • Perform quality assurance monitoring for all departments within call center including Operations, Enrollments, Customer Success and Settlements Teams 
  • Identify areas requiring room for improvement
  • Evaluate customer interactions (via phone, social media, email, chat, etc), then develop metrics for excellence to measure performance
  • Create and track accurate timely quality-monitoring reports
  • Protect and implement appropriate controls and processes for organizational growth including ongoing protocol for testing controls
  • Communicate detailed feedback and consistent follow up with all teams
  • Recommend policy and procedure changes based on quality monitoring observations
  • Update relevant departments providing any changes required for all manuals, tools, and other written resources
  • Stay current with contemporary technology trends/concepts and best practices
  • Special projects assigned as necessary


  • Bachelor’s Degree or equivalent related QA experience
  • 1-3 years QA experience (preferred) 
  • Commitment to excellence and high standards
  • Excellent interpersonal communication skills and ability to interact within all levels or the organization
  • High attention to detail and accuracy 
  • Strong organizational, problem-solving and analytical skills
  • Demonstrated ability in being an effective team player providing proactive solutions in a fast-paced environment
  • Commitment to ensuring integrity and ability to manage highly confidential information with professionalism and tact


  • Considerable employer contributions for health, dental and vision programs  
  • Generous personal time-off 
  • 401(K) match
  • Merit advancement opportunities 
  • Career development & training 


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