Make $55k/year listening to phone calls at home without talking!

Here are the job details:

Quality Assurance Specialist at Above Lending

Above Lending is a financial services company.

What you'll do:

  • Perform quality assurance monitoring for all departments within call center including Operations, Enrollments, Customer Success and Settlements Teams 
  • Identify areas requiring room for improvement
  • Evaluate customer interactions (via phone, social media, email, chat, etc), then develop metrics for excellence to measure performance
  • Create and track accurate timely quality-monitoring reports
  • Protect and implement appropriate controls and processes for organizational growth including ongoing protocol for testing controls
  • Communicate detailed feedback and consistent follow up with all teams
  • Recommend policy and procedure changes based on quality monitoring observations
  • Update relevant departments providing any changes required for all manuals, tools, and other written resources
  • Stay current with contemporary technology trends/concepts and best practices
  • Special projects assigned as necessary

Qualifications:

  • Bachelor’s Degree or equivalent related QA experience
  • 1-3 years QA experience (preferred) 
  • Commitment to excellence and high standards
  • Excellent interpersonal communication skills and ability to interact within all levels or the organization
  • High attention to detail and accuracy 
  • Strong organizational, problem-solving and analytical skills
  • Demonstrated ability in being an effective team player providing proactive solutions in a fast-paced environment
  • Commitment to ensuring integrity and ability to manage highly confidential information with professionalism and tact

Benefits:

  • Considerable employer contributions for health, dental and vision programs  
  • Generous personal time-off 
  • 401(K) match
  • Merit advancement opportunities 
  • Career development & training 

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Justin Bryant
Justin Bryant

I'm an entrepreneur, fitness freak, artist, car enthusiast, sports fan and self improvement addict. My goal is to help people be their best and create incredible businesses that change the world.

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