Last Updated on June 1, 2026 by Justin Bryant
Expressable is hiring a Financial Support Specialist.
This is a full-time, direct-hire remote position open to candidates located in the United States. Employees must be available to work 8:00 AM to 5:00 PM Central Time.
The target pay range is $20 to $25 per hour, along with a full benefits package.
What is Expressable?
Expressable is a virtual speech therapy company focused on improving access to high-quality speech therapy services. Since launching in 2019, the company has served thousands of clients through online therapy and caregiver-focused learning programs designed to improve communication outcomes.
Pay and Benefits
Target Pay:
$20 to $25 per hour
Benefits Include:
- Full health insurance options
- 401(k) matching
- Company-paid life insurance
- Short-term disability coverage
- Long-term disability coverage
- Generous paid time off policies
- Winter break time off
- Fully remote work environment
Job Highlight: Financial Support Specialist
The Financial Support Specialist helps create a positive financial experience for patients by answering billing and insurance questions, processing payments, and helping resolve claim issues.
This role requires strong communication skills, attention to detail, and the ability to explain complex healthcare billing information with empathy and professionalism.
Key Responsibilities
- Patient Support: Respond to billing, insurance, payment, and statement inquiries through phone, email, and chat.
- Insurance Assistance: Help patients understand coverage, deductibles, co-pays, explanation of benefits statements, and payment options.
- Payment Processing: Collect and process payments accurately and securely.
- Claims Resolution: Work with insurance verification and revenue cycle teams to address denied or delayed claims.
- Patient Education: Explain financial policies, insurance processes, and available support resources.
- Documentation: Record all interactions accurately while maintaining HIPAA and PCI compliance.
- Process Improvement: Identify recurring billing issues and suggest improvements that reduce patient frustration.
Qualifications
- Education Requirements:
- High school diploma or equivalent required.
- An associate's or bachelor's degree in healthcare administration, business, or a related field is preferred.
Experience Requirements:
At least 2 years of experience in healthcare billing, patient accounts, insurance claims, or revenue cycle management.
Technical Skills:
- Experience with EHR and CRM systems.
- Proficiency with payment processing platforms.
- Strong Microsoft Office and Google Workspace skills.
Industry Knowledge:
- Understanding of HIPAA and PCI compliance requirements.
- Knowledge of insurance terminology, including deductibles, co-pays, diagnosis codes, CPT codes, and explanation of benefits documents.
Preferred Qualifications
- Experience working in telehealth environments.
- Experience with multi-state healthcare organizations.
- Experience in patient financial counseling or revenue cycle improvement initiatives.
- Bilingual English and Spanish communication skills are highly preferred.
Work Environment
This is a fully remote, sedentary position performed from a home office environment.
The role primarily involves working on a computer, communicating through phone and video platforms, reviewing electronic records, and documenting patient interactions.
Occasional lifting of up to 10 pounds may be required.
Work Authorization
Applicants must be authorized to work in the United States.
Visa sponsorship is not available for this position.
What Applicants Should Know
This role combines customer service, healthcare billing knowledge, and insurance support. Candidates with experience resolving insurance and payment issues while maintaining a patient-focused approach may be especially well-suited for the position.
The position offers competitive hourly pay, comprehensive benefits, and the flexibility of working remotely while supporting patients through the financial side of their healthcare experience.
