The Website Support Specialist at PetDesk ensures our customers receive top-notch support for their website needs. You will manage and resolve website support requests, troubleshoot issues, and provide timely solutions. Your role involves direct communication with customers primarily via email; however, screenshares/calls are expected upon request. Solid foundations in web design (specifically WordPress) and strong customer service skills are essential. This position is perfect for someone who thrives in a dynamic environment, is proactive in problem-solving, and can handle multiple tasks efficiently while maintaining a world-class customer experience.

Apply if you're excited to:

  • Leverage web design and hosting expertise to resolve website and related digital marketing support requests for clients post-launch, primarily using WordPress CMS
  • Actively listen to customers, investigate issues, explain technical concepts, and communicate action items clearly while using strong written and verbal communication skills
  • Learn and uphold the standards of the PetDesk Marketing brand while adapting to process changes and collaborating with several cross-functional teams, all with the common goal of supporting our veterinary client’s digital presence
  • Make a tangible impact on a growing team by identifying improvement opportunities about digital marketing service offerings and partner with leadership to strategize and implement alternatives
  • Join a team of enthusiastic pet lovers who collaborate to exceed customer expectations with strong communication, fulfillment of requests, and compliance with internal processes

About You

  • 1 year of WordPress web design experience with a project portfolio that showcases abilities
  • Basic knowledge of domain registrars, DNS management, and website hosting platforms
  • Demonstrate exceptional attention to detail by ensuring pixel-perfect asset placement, consistent styling, and seamless user experience across all devices
  • Strong customer-facing written and verbal communication skills that demonstrate empathy, curiosity, and authenticity in every interaction, exhausting all options to resolve inquiries as quickly and effectively as possible
  • Exceptional organization, prioritization, time management skills, and is comfortable managing multiple tickets at a time in a fast-paced environment
  • Proven problem solver with creative/innovative ideas and an ability to communicate technical issues clearly and concisely

Benefits & Perks

  • Medical coverage for employees and dependents (80-90% covered by employer)
  • Employer HSA contribution with HDHP
  • 401(k) match up to 3.5% 
  • Dependent Care Flexible Spending Account (FSA)
  • Dental & Vision coverage available 
  • Basic Life and AD&D Insurance
  • Short and Long Term Disability
  • Flexible Time Off & Paid Annual Holidays
  • Paid Parental Leave
  • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
  • $250 Annual Stipend for Learning and Development

$20 – $22 an hour

APPLY HERE

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