Last Updated on August 19, 2026 by Justin Bryant
Pie Insurance is hiring a remote CS Specialist for its Service Support Team. The work centers on customer email cases, agency setup and offboarding, document requests, account changes, and technical troubleshooting. Pie lists base compensation of $21-$25 USD.
This opening may appeal to applicants seeking written and back-office support work. One year in a high-volume customer-contact environment is preferred, not presented as a strict requirement, and the minimum education is a high school diploma or equivalent experience.
It is not completely phone-free. Most specifically listed tasks involve email cases and operational work, but the description says the team provides phone support as needed. The official application was active when checked on August 19, 2026. Greenhouse job ID: 6142349004.
What Is Pie Insurance?
Pie Insurance is a technology-focused commercial insurance company serving small businesses. Its stated goal is to make business insurance more affordable and easier to manage.
The Service Support Team helps insurance agencies and partners use Pie's systems successfully. This particular role is less about selling policies and more about handling service requests, keeping agency information accurate, processing documents, and coordinating technical or account-related changes.
Pay and Benefits
Pie lists a base compensation range of $21-$25 USD. The posting labels this as base compensation but does not explicitly print a time unit beside the range. Applicants should confirm whether the quoted amount is hourly and obtain the exact offer in writing.
The employer says offers are based on skills, experience, location, and compensation expectations. Eligible employees may also receive discretionary bonuses based on company performance.
Listed benefits include:
- Comprehensive health plans
- Generous paid time off
- 401(k) match
- Parental and caregiver leave
- Possible discretionary bonus
The posting does not provide waiting periods, employee premium amounts, or detailed plan eligibility.
Job Highlight: CS Specialist, Service Support Team
This specialist helps insurance agencies with the operational side of their relationship with Pie. That can include setting up or closing agency access, coordinating system changes when agencies merge or restructure, processing document requests, and resolving questions involving commissions or account information.
Email support is an explicit part of the role. The specialist is expected to resolve customer email requests accurately and on time. The position also includes back-office case work and technical troubleshooting, sometimes in partnership with Engineering.
The duties appear to involve less routine phone work than a traditional call-center position, but Pie says the team may assist with phone support as needed. It should therefore be described as email-centered with some possible phone work, not as no-phone or email-only.
Key Responsibilities
- Resolve customer email requests and cases accurately and promptly.
- Answer agency commission questions and help with account or financial-information updates.
- Complete document requests that originate with other teams.
- Troubleshoot technical problems and communicate recurring issues to leadership.
- Work with Engineering when a problem requires a broader internal solution.
- Configure CRM and portal access when agencies join or leave Pie.
- Coordinate system changes when agency business relationships are consolidated or restructured.
- Maintain data alignment, job-description accuracy, and process continuity.
- Assist other teams with related customer cases and phone support when needed.
Qualifications
Pie requires a high school diploma or equivalent experience. The employer lists one year in a high-volume customer-contact environment as preferred.
Other requested capabilities include:
- Developing analytical and critical-thinking skills
- Ability to solve straightforward problems with guidance
- Productive collaboration with teammates
- Familiarity with Google Workspace, Salesforce, Slack, and basic office equipment
- Basic self-direction and responsibility for deadlines
- Reliable attendance and punctuality
Because the year of experience is preferred rather than required, the role may be accessible to applicants with related evidence from retail, administrative work, school, volunteering, or other service settings. That does not mean selection is guaranteed or that the employer promises to hire people with no work history.
Resume Keywords
Relevant terms may include:
- Email support
- Customer cases
- Back-office operations
- Agency onboarding and offboarding
- Document requests
- Commission questions
- Account updates
- Technical troubleshooting
- Salesforce
- Google Workspace
- Slack
- CRM configuration
- Data alignment
- Process continuity
- Cross-functional support
Use only the terms that accurately describe your experience. Whenever possible, add evidence such as response volume, resolution time, documentation accuracy, or customer-satisfaction results.
Location and Schedule
Pie says the role is remote and that remote team members must live and work in the United States, excluding U.S. territories. Reliable high-speed internet is required.
The public posting does not state a specific shift, time zone, number of weekly hours, training schedule, travel requirement, overtime policy, or equipment package. Candidates should ask about those details before accepting an offer.
Pie emphasizes consistent attendance and punctuality, suggesting the position follows an assigned schedule even though the exact hours are not public.
Closing Notes
This opportunity is best suited to an organized applicant who likes written problem-solving, account maintenance, documents, and systems work. It offers a useful middle ground between customer support and back-office operations, with an accessible education requirement and experience listed as preferred.
The biggest catches are that some phone support may be required, the pay unit is not printed beside the $21-$25 range, and the daily schedule is unspecified. Applicants should confirm the compensation unit, shift, equipment arrangements, and expected phone volume.
Official Greenhouse job ID: 6142349004. Last checked: August 19, 2026.
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