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Technical Customer Care at Cox Enterprises
Cox Enterprises is powering smart cities with powerhouse broadband communications, pioneering greener modes of transportation and hatching new technologies to slash the glut of global waste.
What you'll do:
- Serves as a customer care agent for assigned set of DMV states and processors
- Responds to inquiries regarding state processing requirements and exception rules
- Researches and troubleshoots exception requests, analyzes needs, etc.
- Works proactively with DMV state and processors regarding scheduled curation of transaction requirements to ensure processing efficiencies.
Required Education, License and Experience:
- High School Diploma or Equivalent
- 0-2 years of related work experience
- Working knowledge or MS Outlook, Word and Excel
Interview prompts:
- Tell me about a time you dealt with a difficult colleague.
- Tell me a situation when you had to forge a relationship with members and contributors from other departments.
- Behavioral interview first, then experience.
- Tell me your background and why do you want to work at Cox Enterprises
- Critical thinking questions more than technical. They really wanted to get a grasp of the way you think and how you process difficulties to find a solution.