vidIQ is seeking a dedicated and enthusiastic team member to join our Creator Support Department as a Creator/Customer Support Specialist (3 months contract with the possibility of extension). You will play a crucial role in providing support to our valued users.
In this role, you will be responsible for:
- Assisting users with their inquiries and providing timely and accurate solutions
- Offering guidance and support to users on how to effectively utilize vidIQ's features and tools
- Identifying and troubleshooting technical issues and escalating them to the appropriate teams if needed
- Building strong relationships with users and ensuring their satisfaction with our services
- Collecting feedback from users and sharing it with the product development team to help improve our platform
Job requirements
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- 2+ years experience in providing customer support
- Knowledge of YouTube and other social media platforms
- Understanding of video content creation and optimization
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Flexibility to work in shifts, including weekends and holidays
- Proficiency in using customer support tools and software (Intercom, Asana, Stripe)
- Ability to work from 4 am to 12 pm PST, including one weekday
Nice to have:
- You have your own small YouTube channel
- Proficiency in different languages
At vidIQ, we value teamwork, innovation, and a positive work environment. We believe in empowering our team members to grow personally and professionally and providing ample opportunities for career development.
If you are looking for a challenging and rewarding role where you can make a difference in the lives of content creators, vidIQ is the place for you. Join our team and be part of our mission to help creators level up on YouTube.