Overlapping shift work conducts business primarily during 7 am to 10 pm Eastern Standard and/or Central Daylight time zones.
Handle outbound calls. This may include discussions with potential buyers or sellers who want to understand how our process works.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Properly handle escalating unresolved queries to the next level of support.
Build sustainable relationships and engage customers by taking the extra mile.
Create tickets and provide general support work in Zendesk as needed.
Update customer data and produce activity reports as needed.
Preserve and grow knowledge of Customer Advisor procedures, recommending process modifications or improvements as needed.
Communicate with colleagues via Slack messaging application.
Attend weekly team calls via Zoom.
Review documents sent by customers.
Other duties as assigned.
Proficiency in English.
Strong attention to details.
People person – must enjoy helping others.
Ability to closely follow processes.
Strong client-facing and communication skills.
Advanced troubleshooting, time management, and multi-tasking skills.
Ability to ask questions whenever unsure about how to proceed.
Be able to prioritize tasks quickly.
Not easily overwhelmed by fast paced environment.
You are proficient with Google Suite, Slack, Skype and Zoom.
Around $142/day, according to Glassdoor averages
Live and work from anywhere in the world
“Twice a year we gather in a fun location and collaborate over the latest projects and ideas. Our meetups take place all over the world.”
“We offer a fully paid Global Health Insurance plan so you are covered anywhere you go.”
“We provide an annual stipend to support teammates with ongoing professional development through education and training.”
“Our EAP provides a little extra assistance to help with counseling, legal guidance, substance abuse, elder / dependent care & much more.”
3. Content Specialist at Empire Flippers
What you'll do:
Writing listing descriptions for new businesses going live on our marketplace
Outreach to off-site publications and websites with a goal of creating 1 in-depth industry-related blog post per month.
Optimize content with best SEO industry practices.
Publishing story and data-driven blog content twice a month.
Monitor mentions and backlinks across the web for potential content opportunities.
Manage and improve the ongoing editorial calendar.
Interviewing sellers for the RMRB podcast
An affinity for writing
A can-do attitude
An immaculate attention to detail
A deep understanding of crafting written, story-driven content marketing pieces
Strong emphasis on editing skills across various writing styles to ensure overall brand messaging remains top of mind
Basic to intermediate social media knowledge
Basic to intermediate SEO knowledge
Basic to intermediate email marketing automation knowledge
Basic to intermediate graphic design skills
Journalism background (Especially in Amazon FBA, DTC e-commerce or SaaS related)
You should make around $200/day according to estimates for this job at Glassdoor.
Other than that, the benefits should be about the same.
4. Sales Development Rep at Empire Flippers
If you're looking for a work-from-home job that you can apply for worldwide, without experience and get $5,000 upfront as a sign-on bonus, check out the Sales Development Representative job at Empire Flippers.
Empire Flippers is a company with website brokers that deal with buying and selling sites.
Here are the details:
What you'll do
Identify buyer and seller prospects
Outreach to early stage buyers who have indicated interest in our business. 75% of the role will be initiating and fostering these relationships
Communicate with and qualify warm buyer and seller leads before sending them to the next step (whether that’s reviewing listings or talking with one of our Business Advisors)
Call people who have unlocked businesses and guiding them to the next step in our sales funnel
Call and email business owners that have expressed interest in selling and help qualified owners take the next step in selling their business
Return emails to potential buyers and sellers who are looking at using our marketplace, but still have questions about our process
Work closely with our Business Advisors to set up our Buyer-Seller Conference Calls
Outreach to potential clients who have indicated interest in buying or selling an online business
Help develop a strategic outreach program to contact leads who are not already engaged with Empire Flippers
Communicate with sellers on our Marketplace to better understand their business and answer buyer’s questions
Support the Business Advisor team to improve our engagement and conversion on every stage of our deal flow
Book qualified leads to our Business Advisor team who will then focus on developing offers and negotiating purchase agreements
Ability to develop rapport, negotiate, and influence others
Inside or outside sales experience (preferred)
Understand basic financial documents such as a Profit & Loss statement
Experience with a marketing and sales CRM such as Hubspot (preferred)
Here's what Empire Flippers says about experience:
“While no previous work experience is needed, experience in sales is a big plus. Any background in e-commerce or online business is also helpful. However, we are looking to train the right person, so if you don’t have that experience, don’t let it stop you from applying.”
“You will be paid $3,000 USD per month during the probation period. Following probation, you will be gradually introduced to our compensation plan. Within 12 months, you can expect to earn $50,000 – $60,000 USD per year depending on performance.”
Live and work anywhere in the world
Twice per year company meetups
Fully paid Global Health Insurance plan so you are covered anywhere you go.
Annual stipend for ongoing professional development through education and training
Employee assistance program to help with counseling, legal guidance, substance abuse, elder / dependent care & much more.