Social Media Community Manager at TruePoint Communications
TruePoint Communications is an integrated communications agency that leverages marketing strategy, digital media and public relations to propel brands forward.
What you'll do:
- Contribute to development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports
- Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients’ tone, voice, and style
- Monitor and respond to customer inquiries across established social media channels including Facebook and Twitter, and act as liaison with online Customer Care team
- Engage with customers on news, products, and services and share relevant information/content/links
- Identify and flag trending topics
- Provide standardized reporting at the completion of each shift and as-needed during times of crisis and high-volume activity
- Adept at using enterprise-publishing and listening tools to successfully conduct social listening, proactive engagement, reputation management, and crisis communications
- Provide content writing and real-time counsel for effective brand community management across a variety of social networks
- Contribute to reporting, auditing of client and industry social media. Conduct standardized reporting and analysis real-time and as needed during times of crisis and high-volume activity
- Develop error-free messaging and content in real-time to support clients’ social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics
- Provide timely updates to account leadership, and the client, ensuring goals and objectives are met
- Support social media team with administrative tasks in a timely and professional manner. As needed, contribute to strategic development of client and agency plans, content, and campaigns
- Contribute to developing and retaining successful agency and clients' processes that ensure success, including training guides, checklists, templates, plans, and case studies
Qualifications:
- Genuine interest in developing expertise in social media; proactively shares industry insights
- Professional experience using enterprise-publishing and listening tools. Adept at Sprinklr is a plus
- Strong communication skills, both written and verbal. Exceptional attention to detail
- Functional understanding of multiple social media platforms
- Ability to work remote, flexible schedule (some nights, weekends, and holidays). Holidays are recognized with paid time off. May require travel
- Hiring for various levels from 1-5 years experience
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