Work from home doing chat and email support with Podia or VidIQ!

Creator Support Agent at Podia

We're hiring for a Tuesday – Saturday schedule in GMT or GMT +1 time zones.

At Podia, we’re building the most creator-friendly platform on the planet to help people build websites, manage email marketing, sell courses and digital products, host communities, and more.

The Creator Support team plays a key part in our creator-friendly reputation by helping creators succeed in launching and growing their businesses. In fact, our support is a top reason creators cite for using Podia. We’re looking for a super-friendly and tech-savvy person to join us! 🙌

Here’s what you’ll do:

  • Develop a solid foundation in our products and best practices for using Podia in order to be experts for our creators ✨
  • Respond courteously, effectively, and quickly via chat and email to creators’ questions, meeting or exceeding our team’s Service Level Agreements and CSAT goals 🚀
  • Troubleshoot and log bug reports with our developers, keeping creators updated along the way 🔍
  • Provide feedback to Support Leadership on opportunities to improve the efficiency and quality of support we provide 💡


We’re looking for someone with:

  • Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
  • Ability to meet people where they are: you can take screenshots and record videos for creators like a boss 💪
  • Time management and organizational skills to successfully balance multiple priorities ✅
  • Problem-solving skills and technical troubleshooting chops 😎
  • Support experience. You know what it takes to make customers happier than they were before they met you 😊

It’d be REALLY great if you also:

  • Have created and / or sold an online course, digital download, or community before 🤑
  • Have experience with help desk software and tools like Linear, Zoom, Basecamp, and Slack 💬
  • Have experience working remotely and access to a stable internet connection 🗺️
  • Have worked with digital creators before 🖥️


Here’s what you’ll get if you join us:

  • Extreme autonomy. No micro-managing here. You’ll be given high-level direction and the skills to set you up for success 📚
  • That said, the rest of the team is always ready to lend a hand—or even an ear if you just need to bounce around some ideas 🧠
  • Competitive compensation and equity in a rapidly-growing company. We want to hire the best people, and we’re ready to pay for them. We use a standardized salary scale set at the 90th percentile of US salaries for each role—regardless of where you are in the world 💰
  • 401(k) match, health insurance, and other medical benefits (US-based employees), or a quarterly stipend that can be spent on health-related expenses (non-US-based employees) 💊
  • Work from anywhere with a stable internet connection 🌎
  • You’ll be working with a diverse team from a range of countries and backgrounds. We work hard to make Podia an inclusive workplace for everyone 🌈
  • We have a rapidly growing base of passionate customers. Your work will be seen and appreciated by many people ❤️
  • Great benefits which include three weeks paid vacation (plus another week during the December holidays), sabbaticals every three years, professional development credit, paid family leave, a new laptop, and more 😊
  • (Paid for) annual retreats to spend time with the team and have fun together ✈️
  • The chance to connect with some of the best creators in the biz 🏆
  • We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If this sounds like something you’re interested in, let’s talk!

Creator/Customer Support Specialist (100% Remote Worldwide) at VidIQ

vidIQ is seeking a dedicated and enthusiastic team member to join our Creator Support Department as a Creator/Customer Support Specialist. You will play a crucial role in providing support to our valued users.

In this role, you will be responsible for:

  • Assisting users with their inquiries and providing timely and accurate solutions
  • Offering guidance and support to users on how to effectively utilize vidIQ's features and tools
  • Identifying and troubleshooting technical issues, and escalating them to the appropriate teams if needed
  • Building strong relationships with users and ensuring their satisfaction with our services
  • Collecting feedback from users and sharing it with the product development team to help improve our platform

Job requirements

  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities
  • Ability to work independently and as part of a team
  • 2+ Yrs Experience in providing customer support
  • Knowledge of YouTube and other social media platforms
  • Understanding of video content creation and optimization
  • Ability to multitask and prioritize tasks effectively
  • Attention to detail and accuracy
  • Flexibility to work in shifts, including weekends and holidays
  • Proficiency in using customer support tools and software (Intercom, Asana, Stripe)
  • Ability to work from 5 am to 1 pm PST, including one weekday

Nice to have: 

  • You have your own small YouTube channel 
  • Proficiency in different languages 

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